Providing services on sales floor
When working on the sales floor, employees must be approachable and able to create a customer-friendly environment based on the customer's perspective, always attentive and approaching customers first when notice that customers are looking for products or need assistance.
• Greeting each customer.
• Able to observe customer behavior, understand their needs, and approach customers to provide assistance immediately.
• Prepare answers in advance to frequently asked questions from customers for quick answers.
• Check in advance where the product is sold in the store.
Cashier services
Cashier service is the final part of welcoming customers. Employees must provide careful and accurate payment services and express their thanks to customers. In addition, employees must give instructions on using the Self Checkout machine to customers who are using it for the first time or customers who are not familiar with how to use it.
• Smile and make eye contact with every customer.
• Adjust your response method and speaking speed to match your customers’ preferred speed.
• Always consider the next work steps.
Fitting room service
Employees provide customer assistance so that customers can try products conveniently. In order for customers to be able to choose and try on products comfortably, the employee must always take care of the fitting room to be clean.
• Have knowledge of products such as shape, function, size, color, and others.
• Take close care of customers, provide necessary advice and assistance to customers.
• Recommend products to customers based on various information. such as weather occasion for wearing, styling, etc.
Alteration service
The process of altering pants involves different steps depending on the type of pants. So that customers can receive the pants that have the length alteration as desired and wear them back. The employee has to alter the pants length neatly within the promised time. To give customers peace of mind when choosing products next time.
• Take care of customer's products with caution.
• Complete the work within the time promised to the customer.
• Accumulate more experience in alteration.
Replenishment
It is the emplyee's job to ensure that customers can shop comfortably in the display area with sufficient merchandise and no products are out of stock.
In addition, the product display area must be arranged to attract attention so that customers can easily see, browse and purchase products.
• Understand the display standards, so that customers to shop conveniently.
• Display products with a focus on conveying the product's features to customers.
• Always monitor product sales to prevent losing sales opportunities.
Product arrangement
To ensure that customers enjoy shopping on the product display area, employees should keep the exhibition area tidy at all times.
• Work with a smile and make eye contact with customers and always face them.
• Learn how to fold different products, including quick folds.
• Fold the product starting from the most untidy area to keep the display area clean at all times.
Cleaning
To make sure that customers enjoy shopping in the store. Employees should always keep the display area clean and in good condition. Employees will be able to work comfortably and make products look more valuable. In addition to display areas, employees must clean other areas such as shelves, bathrooms (if any), etc.
• If you find any dirt, you should clean it up immediately.
• Clean from high to low, even in areas that cannot be seen.
• Clean the equipment after use.
Preparation of sales plans
To increase sales and customer satisfaction to the highest level, the employee will create a sales plan "which products to sell, how many, where to place the products and how to sell them" and then share it with all employee to participate in the sales. Then, the sales results are reviewed, adjusted and developed the sales plan further.
• Analyze sales plans and results to identify improvements.
• Find business opportunities from the characteristics of stores that vary in each region.
• Apply the results of the analysis to your merchandising, inventory, and customer service areas.
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