Service update

UPDATE #01 March 2026 Find Your Products Easier!

"The button at the bottom center that functions to display clothing categories is not easy to notice."

You Asked. We Listened!

Tap on the menu icon to see information like product categories, sale items, new arrivals, featured products, and special collections.

If you're looking for a product, please tap on the menu button at the top right（for mobile site）.

If you're looking for a product, please tap on the menu button at the bottom right（for app）.

It will display the product categories.

Scroll down to see information like sales, new arrivals, featured products, and special collections.

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UPDATE #02 March 2026 Now Featuring Product Videos

"Sometimes it's hard to picture how something will fit from just a photo; videos would help me decide faster."

You Asked. We Listened!

Selected UNIQLO products now feature videos to help you see how our clothes move and fit in real life. From the texture of fabric to the way a piece fits as you walk. These short clips bring LifeWear to life.

(For App)

Make sure to set "Video Automatic Playback" to "Always Play" or "Play Only When Connected to Wi-Fi" in your UNIQLO app so the video can be displayed.

Open menu "Membership", navigate to "Settings", then choose "Video Automatic Playback".

You can now find videos of selected products while shopping.

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UPDATE #03 March 2026 Back in Stock Notification

"I hope in the future additional information can be provided on when a product will be restocked"

You Asked. We Listened!

You can now know when a product is back in stock.

You can click the "Notify Me" button when certain sizes are out of stock.

If you are not logged in when you click the 'Notify Me' button, a pop-up prompt will encourage you to log in.

After logging in, the pop-up prompt will display detailed back in stock information. This process will allow customers to receive a notification when the product becomes available.

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UPDATE #04 March 2026 Track Your Order in App

"Fix the order status when updating the order journey"

You Asked. We Listened!

When you shop online at UNIQLO, you can now track your order right to your doorstep with real-time delivery updates in your app and website (PC & smartphone).

You can view the status of your order anytime at UNIQLO.

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UPDATE #05 March 2026 Order Tracking Push Notification

"What's the point of having an online purchase app with Click & Collect if it doesn't have at least clear information notification?"

You Asked. We Listened!

You can now turn on app notification for any update regarding the status of your order.

Be sure to allow your app to receive app notification so you can receive update from your UNIQLO app.

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UPDATE #06 March 2026 Return Status

"UNIQLO, please provide information regarding the status of the order I have returned."

You Asked. We Listened!

When you return a product, you can now track the return status.

Check your order details for the update of your return status.

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UPDATE #07 March 2026 Invoice

"Can I get the invoice file PDF for my online order?"

You Asked. We Listened!

You can now check the Invoice of your purchase in your account.

You can view the Invoice in your order detail menu.

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UPDATE #08 March 2026 Purchase History Filter

It’s hard to search products I’ve bought in the past, so I have trouble finding products I want to look at again

You Asked. We Listened!

We’ve added a filter button to your Purchase History. Now, you can filter your past purchases by gender, category, or year.

Log in, go to your Membership, then select Purchase History and click Purchased Products, then tap the Filter button.

Use the filter function to find your products based on your criteria.

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UPDATE #09 March 2026 Improved Product Category Description

It’s difficult for me to find product categories or information about them.

You Asked. We Listened!

We improved the design of the category page to help you more easily find various information related to product categories.

You can now quickly check the information you need, including product features and detailed descriptions.

Use the color buttons on the product list to view the product in different colors. You can also swipe the images.

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UPDATE #10 March 2026 Improved Category Navigation

(Make sure your UNIQLO app is using the latest version)

I have difficulty finding a product because I don’t know which category it belongs to.

You Asked. We Listened!

The navigation menu is now easier to use, making it simpler to find the products you need.

Tap the category on the navigation.

Then swipe and tap the category icon or name to open the desired category page.

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