After you receive an email notifying you that your order is ready for collection, please present your UNIQLO App Membership Barcode or order number at the service counter to collect your order.

Our team will prepare your order as quickly as possible during store operating hours. We aim to have orders ready for collection within 2 hours, although preparation may take longer during peak periods.

Please wait until you receive the "Your order is ready to be picked up" email before visiting the store.

Please note that Order & Pick must be selected when placing your order. This service differs from Click & Collect, as Order & Pick items are fulfilled directly from the store's available inventory

You have 14 days to collect your order from the store after receiving the "Your order is ready to be picked up" email.

Once an order has been confirmed, we are unable to change the pick-up store or cancel the order. If you are unable to collect your order, we can extend the collection period or process a refund upon request after the order is ready for collection. Please contact our Customer Care team via chat or email for assistance.

Returns must be sent back to our warehouse for a refund, while exchanges can be made at any UNIQLO store in Singapore.

If you receive an email notifying you that your Order & Pick order has been cancelled, it may be because one or more items are no longer available at the selected store. We apologize for the inconvenience caused. Any payment made will be automatically refunded to your account within 7–14 business days.