Service update

Service update
At UNIQLO, we’re always improving and adding new services based on your feedback. Check out new features that make shopping online easier than ever.

UPDATE #01 October 2025 Find Your Products Easier!

Compatible environments:
Desktop & Mobile Site, App
"The button at the bottom center that functions to display clothing categories is not easy to notice."
You Asked. We Listened!
Tap on the menu icon to see information like product categories, sale items, new arrivals, featured products, and special collections.

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Feedback
We're always making improvements based on your feedback.

UPDATE #02 October 2025 Now Featuring Product Videos

Compatible environments:
Desktop & Mobile Site, App
"Sometimes it's hard to picture how something will fit from just a photo; videos would help me decide faster."
You Asked. We Listened!
Selected UNIQLO products now feature videos to help you see how our clothes move and fit in real life. From the texture of fabric to the way a piece fits as you walk. These short clips bring LifeWear to life.
(For App)
Make sure to set "Video Automatic Playback" to "Always Play" or "Play Only When Connected to Wi-Fi" in your UNIQLO app so the video can be displayed.
Open menu "Membership", navigate to "Settings", then choose "Video Automatic Playback".

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Your vote will help us improve our services.
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Feedback
We're always making improvements based on your feedback.

UPDATE #03 October 2025 Back in Stock Notification

Compatible environments:
Desktop & Mobile Site, App
"I hope in the future additional information can be provided on when a product will be restocked"
You Asked. We Listened!
You can now know when a product is back in stock.

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Your vote will help us improve our services.
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Feedback
We're always making improvements based on your feedback.

Update Your UNIQLO App and Enjoy Many Shopping Benefits

UPDATE #04 October 2025 Track Your Order in App

Compatible environments:
Desktop & Mobile Site, App
"Fix the order status when updating the order journey"
You Asked. We Listened!
When you shop online at UNIQLO, you can now track your order right to your doorstep with real-time delivery updates in your app and website (PC & smartphone).

Tell us if you like this update!

Your vote will help us improve our services.
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Feedback
We're always making improvements based on your feedback.

UPDATE #05 October 2025 Order Tracking Push Notification

Compatible environments:
UNIQLO app
"What's the point of having an online purchase app with Click & Collect if it doesn't have at least clear information notification?"
You Asked. We Listened!
You can now turn on app notification for any update regarding the status of your order.

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Your vote will help us improve our services.
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Feedback
We're always making improvements based on your feedback.

UPDATE #06 October 2025 Return Status

Compatible environments:
Desktop & Mobile Site, App
"UNIQLO, please provide information regarding the status of the order I have returned."
You Asked. We Listened!
When you return a product, you can now track the return status.

Tell us if you like this update!

Your vote will help us improve our services.
Feedback
Feedback
We're always making improvements based on your feedback.

UPDATE #07 October 2025 Invoice

Compatible environments:
Desktop & Mobile Site, App
"Can I get the invoice file PDF for my online order?"
You Asked. We Listened!
You can now check the Invoice of your purchase in your account.

Tell us if you like this update!

Your vote will help us improve our services.
Feedback
Feedback
We're always making improvements based on your feedback.

Tell us what you think

If there's a service or feature you'd like to see, please let us know.

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