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  3. Service update

Service update

Service update
At UNIQLO, we’re always improving and adding new services based on your feedback. Check out new features that make shopping online easier than ever.

Latest Updates

UPDATE #01 October 2025 Find Your Products Easier!

Compatible environments:
Desktop & Mobile Site, App
"The button at the bottom center that functions to display clothing categories is not easy to notice."
You Asked. We Listened!
Tap on the menu icon to see information like product categories, sale items, new arrivals, featured products, and special collections.
If you're looking for a product, please tap on the menu button at the top right（for mobile site）.

If you're looking for a product, please tap on the menu button at the top right（for mobile site）.

If you're looking for a product, please tap on the menu button at the bottom right（for app）.

If you're looking for a product, please tap on the menu button at the bottom right（for app）.

It will display the product categories.

It will display the product categories.

Scroll down to see information like sales, new arrivals, featured products, and special collections.

Scroll down to see information like sales, new arrivals, featured products, and special collections.

Tell us if you like this update!

Your vote will help us improve our services.
Feedback
Feedback
We're always making improvements based on your feedback.

UPDATE #02 October 2025 Now Featuring Product Videos

Compatible environments:
Desktop & Mobile Site, App
"Sometimes it's hard to picture how something will fit from just a photo; videos would help me decide faster."
You Asked. We Listened!
Selected UNIQLO products now feature videos to help you see how our clothes move and fit in real life. From the texture of fabric to the way a piece fits as you walk. These short clips bring LifeWear to life.
(For App)
Make sure to set "Video Automatic Playback" to "Always Play" or "Play Only When Connected to Wi-Fi" in your UNIQLO app so the video can be displayed.
Open menu "Membership", navigate to "Settings", then choose "Video Automatic Playback".
You can now find videos of selected products while shopping.

You can now find videos of selected products while shopping.

Tell us if you like this update!

Your vote will help us improve our services.
Feedback
Feedback
We're always making improvements based on your feedback.

UPDATE #03 October 2025 Back in Stock Notification

Compatible environments:
Desktop & Mobile Site, App
"I hope in the future additional information can be provided on when a product will be restocked"
You Asked. We Listened!
You can now know when a product is back in stock.
You can click the 'Back In Stock' button when certain sizes are out of stock.

You can click the "Notify Me" button when certain sizes are out of stock.

If customers are not logged in when they click the 'Back In Stock' button, a pop-up prompt will encourage them to log in.

If you are not logged in when you click the 'Notify Me' button, a pop-up prompt will encourage you to log in.

After logging in, the pop-up prompt will display detailed back-in-stock information. This process will allow customers to receive a notification when the product becomes available.

After logging in, the pop-up prompt will display detailed back in stock information. This process will allow customers to receive a notification when the product becomes available.

Tell us if you like this update!

Your vote will help us improve our services.
Feedback
Feedback
We're always making improvements based on your feedback.

Update Your UNIQLO App and Enjoy Many Shopping Benefits

Download/Update UNIQLO App

UPDATE #04 October 2025 Track Your Order in App

Compatible environments:
Desktop & Mobile Site, App
"Fix the order status when updating the order journey"
You Asked. We Listened!
When you shop online at UNIQLO, you can now track your order right to your doorstep with real-time delivery updates in your app and website (PC & smartphone).
You can view the status of your order anytime at UNIQLO.

You can view the status of your order anytime at UNIQLO.

Tell us if you like this update!

Your vote will help us improve our services.
Feedback
Feedback
We're always making improvements based on your feedback.

UPDATE #05 October 2025 Order Tracking Push Notification

Compatible environments:
UNIQLO app
"What's the point of having an online purchase app with Click & Collect if it doesn't have at least clear information notification?"
You Asked. We Listened!
You can now turn on app notification for any update regarding the status of your order.
If you’re looking for a product, tap on the magnifying glass icon.

Be sure to allow your app to receive app notification so you can receive update from your UNIQLO app.

Tell us if you like this update!

Your vote will help us improve our services.
Feedback
Feedback
We're always making improvements based on your feedback.

UPDATE #06 October 2025 Return Status

Compatible environments:
Desktop & Mobile Site, App
"UNIQLO, please provide information regarding the status of the order I have returned."
You Asked. We Listened!
When you return a product, you can now track the return status.
Check your order details for the update of your return status.

Check your order details for the update of your return status.

Tell us if you like this update!

Your vote will help us improve our services.
Feedback
Feedback
We're always making improvements based on your feedback.

UPDATE #07 October 2025 Invoice

Compatible environments:
Desktop & Mobile Site, App
"Can I get the invoice file PDF for my online order?"
You Asked. We Listened!
You can now check the Invoice of your purchase in your account.
You can view the Invoice in your order detail menu.

You can view the Invoice in your order detail menu.

Tell us if you like this update!

Your vote will help us improve our services.
Feedback
Feedback
We're always making improvements based on your feedback.

UPDATE #08 November 2025 Order & Pick

Compatible environments:
Desktop & Mobile Site, App
Your pay in store in apps is not automatically allow us to receive the product directly in the store, making us have to wait longer.
You Asked. We Listened!

Now you can pick up your order faster with Order & Pick. Orders can be pick up starting from 2 hours after payment at selected stores, during operating hours.

Available in JABODETABEK, this service only accepts credit card payments.

Select the product you want, choose your preferred store, then click "Order & Pick".

View more about
Order & Pick

Tell us if you like this update!

Your vote will help us improve our services.
Feedback
Feedback
We're always making improvements based on your feedback.

Tell us what you think

If there's a service or feature you'd like to see, please let us know.

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