Service update

UPDATE #01 October 2025 Find Your Products Easier!

"The button at the bottom center that functions to display clothing categories is not easy to notice."

You Asked. We Listened!

Tap on the menu icon to see information like product categories, sale items, new arrivals, featured products, and special collections.

If you're looking for a product, please tap on the menu button at the top right（for mobile site）.

If you're looking for a product, please tap on the menu button at the bottom right（for app）.

It will display the product categories.

Scroll down to see information like sales, new arrivals, featured products, and special collections.

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UPDATE #02 October 2025 Now Featuring Product Videos

"Sometimes it's hard to picture how something will fit from just a photo; videos would help me decide faster."

You Asked. We Listened!

Selected UNIQLO products now feature videos to help you see how our clothes move and fit in real life. From the texture of fabric to the way a piece fits as you walk. These short clips bring LifeWear to life.

(For App)

Make sure to set "Video Automatic Playback" to "Always Play" or "Play Only When Connected to Wi-Fi" in your UNIQLO app so the video can be displayed.

Open menu "Membership", navigate to "Settings", then choose "Video Automatic Playback".

You can now find videos of selected products while shopping.

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UPDATE #03 October 2025 Back in Stock Notification

"I hope in the future additional information can be provided on when a product will be restocked"

You Asked. We Listened!

You can now know when a product is back in stock.

You can click the "Notify Me" button when certain sizes are out of stock.

If you are not logged in when you click the 'Notify Me' button, a pop-up prompt will encourage you to log in.

After logging in, the pop-up prompt will display detailed back in stock information. This process will allow customers to receive a notification when the product becomes available.

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UPDATE #04 October 2025 Track Your Order in App

"Fix the order status when updating the order journey"

You Asked. We Listened!

When you shop online at UNIQLO, you can now track your order right to your doorstep with real-time delivery updates in your app and website (PC & smartphone).

You can view the status of your order anytime at UNIQLO.

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UPDATE #05 October 2025 Order Tracking Push Notification

"What's the point of having an online purchase app with Click & Collect if it doesn't have at least clear information notification?"

You Asked. We Listened!

You can now turn on app notification for any update regarding the status of your order.

Be sure to allow your app to receive app notification so you can receive update from your UNIQLO app.

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UPDATE #06 October 2025 Return Status

"UNIQLO, please provide information regarding the status of the order I have returned."

You Asked. We Listened!

When you return a product, you can now track the return status.

Check your order details for the update of your return status.

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UPDATE #07 October 2025 Invoice

"Can I get the invoice file PDF for my online order?"

You Asked. We Listened!

You can now check the Invoice of your purchase in your account.

You can view the Invoice in your order detail menu.

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UPDATE #08 October 2025 Purchase History Filter

It’s hard to search products I’ve bought in the past, so I have trouble finding products I want to look at again

You Asked. We Listened!

We’ve added a filter button to your Purchase History. Now, you can filter your past purchases by gender, category, or year.

Log in, go to your Membership, then select Purchase History and click Purchased Products, then tap the Filter button.

Use the filter function to find your products based on your criteria.

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UPDATE #09 October 2025 Improved Product Category Description

It’s difficult for me to find product categories or information about them.

You Asked. We Listened!

We improved the design of the category page to help you more easily find various information related to product categories.

You can now quickly check the information you need, including product features and detailed descriptions.

Use the color buttons on the product list to view the product in different colors. You can also swipe the images.

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UPDATE #10 November 2025 Order & Pick

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UPDATE #11 January 2026 Improved Category Navigation

(Make sure your UNIQLO app is using the latest version)

I have difficulty finding a product because I don’t know which category it belongs to.​

You Asked. We Listened!

The navigation menu is now easier to use, making it simpler to find the products you need.

Tap the category on the navigation.

Then swipe and tap the category icon or name to open the desired category page.

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UPDATE #12 April 2026 We've made it easier to shop unisex styles.

(Make sure your UNIQLO app is using the latest version)

Male models are shown on the women's page, so I was confused and bought a unisex product thinking it was women's sizing.​

You Asked. We Listened!

The product list page now shows images for men and women. For sizes of unisex products, we've indicated in the product description whether the style is available in men's or women's sizing.

When the customer views the product list page, it now shows model images of each gender.

To make it clear whether a unisex item is available in men's or women's sizing, it is now labeled next to the sizes available, as well as being marked as "unisex".

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UPDATE #13 April 2026 The home screen has been newly updated.

(Make sure your UNIQLO app is using the latest version)

I can't find the category menu, so it's difficult to search for products.

You Asked. We Listened!

We've updated the home screen so you can find categories and search for products easily. Now you can simply start shopping from your favorite category pages.

A search box now appears at the top of the page, so you can find the keyword search at a glance.

The category list is now displayed on every page on the home screen, making it easier to find the category menu.

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UPDATE #14 July 2026 The home screen is now easier to navigate.

(Make sure your UNIQLO app is using the latest version)

I don't know where products are on the home screen, so I have trouble finding products.

You Asked. We Listened!

Related products are displayed on the home screen, making it easy to find the ones you want.

A list of products is now displayed, which will take you straight to the product page.

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UPDATE #15 July 2026 It's now easier to search for products.

(Make sure your UNIQLO app is using the latest version)

I can't find what I want on the search page or product list page.

You Asked. We Listened!

Filter criteria such as "material," "design," and "sleeve length" have been added, so you can refine your search by combining them with search terms like "pants" or "longer length."

Filter criteria based on your search keyword are now displayed.

Filter criteria based on your search keyword are now displayed.

Filter criteria such as "material," "design," and "sleeve length" have been added, so you can refine your search by combining them with search terms like "pants" or "longer length."

Tell us if you like this update!

Your vote will help us improve our services.

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We're always making improvements based on your feedback.

UPDATE #16 July 2026 You can now shop without registering as a member.

(Make sure your UNIQLO app is using the latest version)

It's a hassle to register as a member before making a purchase. Sometimes I give up before completing the process.

You Asked. We Listened!

You can now purchase products without registering as a member. Enter your delivery address and payment details to complete your order with no hassle.

Tap on the "CHECKOUT AS A GUEST" button.

Enter the required information to complete your order.

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