Order & Pick Service
About Order & Pick Service
A convenient shopping experience with free shipping. Orders can be picked up in as little as 2 hours.
Shop faster with ORDER & PICK. Choose your favorite products and pick up your order starting from 2 hours after payment at selected stores, during operating hours.
Find products online and pick them up at your nearest UNIQLO store at your convenience.
Get the product you want in store, even if it's out of stock online.
How to "Order & Pick"
Step 5: Cek Status Pesanan Anda
Check your order status via app notifications and email before picking up your order in-store.
Step 5: Cek Status Pesanan Anda
Check your order status via app notifications and email before picking up your order in-store.
Delivery Services Available on UNIQLO.com
| ORDER & PICK | CLICK & COLLECT | HOME DELIVERY | |
|---|---|---|---|
| SHIPPING DESTINATION | Your preferred UNIQLO store | Your preferred UNIQLO store | To your preferred address |
|
SHIPPING COST
|
Free shipping
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Free shipping
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Free shipping with a minimum purchase of Rp699.000
|
|
DELIVERY SPEED
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Pick up your order 2 hours after payment at the store you choose
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JABODETABEK: 1-2 days
Jawa (Outside JABODETABEK): 1-6 days
Bali: Up to 2 days
Nusa Tenggara, Sumatera, Sulawesi: Up to 7 days
Kalimantan: Up to 9 days
|
JABODETABEK: 1 day
Outside JABODETABEK: Varies depending on the region
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| PRODUCT STOCK | From store stock | From store stock + online | From store stock + online |
| PAYMENT METHOD | Credit card only | Valid for all payments | Valid for all payments |
Order & Pick Available at the Following UNIQLO Stores
Click "Select City" and find the store options in your city.
FAQ
After you have received an email to let you know your order is ready to pick up, please show your UNIQLO App Member Barcode or your order number to the service counter at the time of collection.
Our team will be preparing your order as soon as possible during the store opening hours. We aim to have your order ready in as little as 2 hours, however during peak times it may take a little longer so please wait to receive your email confirming pick is available.
We ask that you please double check that ORDER & PICK has been selected as Click and Collect is a different service. This ensures that the item comes from the store's stock inventory.
You have 14 days to collect your order from the store once you receive the "Your order is ready to collect" email.
We cannot make any changes to orders once they are confirmed. If you cannot pick up your order, we can extend your collection time or process a refund upon request when it is ready to collect. Please contact our Customer Care team below via chat, email or phone below for further assistance.
Please click here about returning or exchanging your ORDER & PICK order.
If you receive an email that your ORDER & PICK order has been cancelled, it may be due to one or more items being out of stock. We sincerely apologize for the inconvenience and as the payment is pending when your order is placed, it will be automatically reversed and back in your account within 7-14 business days.
Help
For more inquiries, please contact us in the FAQ link.