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Service Update

Service update
At UNIQLO, we’re always improving and adding new services based on your feedback.
Check out new features that make shopping online easier than ever.

Latest Updates

UPDATE #09 September 2025 Get your order faster with Express Shipping

Compatible environments:
Desktop site, mobile site, UNIQLO app
Is there a way to get my order delivered sooner?
You Asked. We Listened!
We've added new delivery options to get your order to you faster. Choose Express shipping at checkout for a quicker delivery experience.
Select your prefered shipping speed at checkout. Choose from Standard or Express delivery options to get your order when you need it.

Select your prefered shipping speed at checkout. Choose from Standard or Express delivery options to get your order when you need it.

Tell us if you like this update!

Your vote will help us improve our services.

UPDATE #08 September 2025 Find what you’re looking for more easily

Compatible environments:
Desktop site, mobile site, UNIQLO app
It is difficult to find where the product categories are, and it is hard to get to the products you want.
You Asked. We Listened!
Tap on the hamburger menu icon to see information like product categories, sale items, new arrivals, featured products, and special collections.
If you're looking for a product, please tap on the menu button（mobile site）.

If you're looking for a product, please tap on the menu button（mobile site）.

If you're looking for a product, please tap on the menu button（UNIQLO app.）

If you're looking for a product, please tap on the menu button（UNIQLO app.）

It will display the product categories.

It will display the product categories.

Scroll down to see information like sales, new arrivals, featured products, and special collections.

Scroll down to see information like sales, new arrivals, featured products, and special collections.

Tell us if you like this update!

Your vote will help us improve our services.

UPDATE #07 September 2025 Now featuring product videos

Compatible environments:
Desktop site, mobile site, UNIQLO app
Sometimes it's hard to picture how something will fit from just a photo; videos would help me decide faster.
You Asked. We Listened!
Select UNIQLO products now feature videos to help you see how our clothes move and fit in real life. From the flow of fabric to the way a piece fits as you walk, these short clips bring LifeWear to life.
Stop videos using a button on the screen.

You can now find videos of select products while shopping.

Tell us if you like this update!

Your vote will help us improve our services.

UPDATE #06 September 2025 New payment options available

Compatible environments:
Desktop site, mobile site, UNIQLO app
How can I checkout more easily?
You Asked. We Listened!
You can now choose Apple Pay & Google Pay at checkout to shop quickly and easily.
Klarna is one of our newest payment options available at checkout. Select Klarna to shop now and pay later in easy installments.

Apple Pay and Google Pay are some of our newest payment options available at checkout.

Tell us if you like this update!

Your vote will help us improve our services.

UPDATE #05 September 2025 Track your order

Compatible environments:
Desktop site, mobile site, UNIQLO app
Can I track the status of my UNIQLO online order?
You Asked. We Listened!
When you shop online at UNIQLO, you can now track your order right to your doorstep with real-time delivery updates.
You can view the status of your order anytime at UNIQLO.com/au

You can view the status of your order anytime at UNIQLO.com/au

Tell us if you like this update!

Your vote will help us improve our services.

UPDATE #04 September 2025 We've added a 'Notify Me' button for out of stock items

Compatible environments:
Desktop site, mobile site, UNIQLO app
I want to know when products are back in stock
You Asked. We Listened!
Customers can now be notified when a product is back in stock.
Tap on “Video automatic playback”

Customers can click the "Notify Me" button when certain sizes are out of stock.

Tell us if you like this update!

Your vote will help us improve our services.

UPDATE #03 September 2025 You can now stop videos on our site

Compatible environments:
Desktop site, mobile site, UNIQLO app
Videos require a lot of data. I want to limit videos when I'm using mobile data
You Asked. We Listened!
You can now stop videos playing on the home page or product pages using a button on the screen.
You can also change the video playback settings from “Video automatic playback” in the app settings. (The default setting is “Play only when connected to Wi-Fi”)
Stop videos using a button on the screen.

Stop videos using a button on the screen.

Tap on “Settings” on the My Account screen to see the default video playback setting.

Tap on “Settings” on the My Account screen to see the default video playback setting.

Tap on “Video automatic playback”

Tap on “Video automatic playback”

To change the playback settings.

To change the playback settings.

Tell us if you like this update!

Your vote will help us improve our services.

UPDATE #02 September 2025 Product images are now larger and clearer

Compatible environments:
Desktop site, mobile site, UNIQLO app
I wish I could see images in a bigger view.
You Asked. We Listened!
We’ve changed the size of product images, so you can easily see the features and how the product looks.
*Not applied to all products yet.
We’ve changed our product images from square to rectangular images.

We’ve changed our product images from square to rectangular images.

Tell us if you like this update!

Your vote will help us improve our services.

UPDATE #01 September 2025 We’ve updated the product list screen

Compatible environments:
Desktop site, mobile site, UNIQLO app
I want to know product details like features, specifications, and fabrics
You Asked. We Listened!
See the full product lineup, latest videos, and product features while you shop.
You can now see product features and images on the product list screen.

You can now see product features and images on the product list screen.

You can filter by category from the product lineup.

You can filter by category from the product lineup.

You can view detailed information by tapping a button.

You can view detailed information by tapping a button.

Tell us if you like this update!

Your vote will help us improve our services.

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