IQ help & FAQs

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GETTING STARTED

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IQ is a new way to shop with Facebook Messenger. It is currently in beta access.

TIPS FOR USING IQ:

IQ works best on mobile devices.
Select a gender to narrow items down.

IQ Messenger Mobile Devices

Search for any item you have in mind. The more specific, the better.

IQ Messenger Search

Tap “quick replies” to narrow items down quickly.

IQ Messenger Quick Replies

Tell IQ the color, size, or other qualities you’re looking for to further narrow results.

IQ Messenger Color/Size/Qualities

Swipe through results to see all the colors that item is available in.

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To purchase an item online, tap ‘Add to Bag.’ To check store inventory, tap ‘Find in Store.’

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IQ FAQ

FINDING IQ ON FACEBOOK MESSENGER

HOW DO I FIND IQ?

To access IQ, open Facebook Messenger and search for “Uniqlo IQ”.

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STARTING OVER

HOW DO I RESET A SEARCH?

To reset your search and start from the beginning, type “start over” or reset from the Messenger menu in the bottom left corner.

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USING IQ IN STORE

HOW DO I USE IQ IN A STORE?

To search for an item in store, share your location with IQ and it will show you whether an item is in stock at your location.

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Tapping ‘Find in Store’ will prompt IQ to ask for your location. To provide your location, tap the map pin.

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You can also enter your zip code. IQ will display the stores closest to your zip code.

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To see the store location on a map, tap ‘Store Location.’

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WHAT IF I CAN’T FIND THE ITEM IN STORE?

Ask a store associate for help finding something at any time.

PRODUCT AVAILABILITY

HOW DOES IQ KNOW AN ITEM IS AVAILABLE?

IQ will show you if the item is available, low in stock, or out of stock at the stores nearest you.
IQ searches online inventory when you search for an item. Store inventory is updated often, but availability may change between updates. Additionally, there are rare cases when an item is out of stock online, but available in store.

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UNIQLO COLLECTIONS

HOW DO I BROWSE UNIQLO COLLECTIONS?

To browse the latest collections first select a gender and swipe through carousel images.

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USING EMOJIS

HOW CAN I SEARCH BY EMOJI?

To search by emoji, use emojis the same way you would in a text!

WHAT EMOJIS CAN IQ UNDERSTAND?

IQ is fluent in emoji! It can understand emojis for gender, item, color, and lots more. For example:  (men),  (pants),  (blue).
IQ can also understand when you’re looking for a collection. Or when you don’t like an item: :( , 

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NOTIFICATIONS

CAN I HAVE IQ SEND ME NOTIFICATIONS?

Currently, IQ does not send out notifications.This feature may be available soon.

PRIVACY

WHAT PERSONAL INFORMATION IS USED FOR IQ?

Uniqlo saves your first name, time zone, and country/language code. We use this information to optimize messages and analyze IQ’s performance in helping you. For our privacy policy, please click here.

The information this page is meant as a guide. It is in no way contractually binding and does not alter our Terms + Conditions..