Your Virtual
Shopping Assistant

Chat anytime, anywhere,
with your personal Virtual Shopping Assistant: IQ.
Get help with your order status, finding products,
or exchanges/returns.
IQ
IQ
Chat anytime, anywhere,
with your personal Virtual Shopping Assistant: IQ.
Get help with your order status, finding products,
or exchanges/returns.
Do you face any of these problems?

Personalized help right at your fingertips

Find what you’re looking for in-store

The Virtual Shopping Assistant IQ will help you find an item
based on your preferences in four areas.
Occasion

Occasion

Product features

Product features

Your favorite styles

Your favorite styles

Key words

Key-words

You can’t find the product you want in store

Find your size

The Virtual Shopping Assistant IQ will help you
with sizing using the MySize ASSIST feature.

Confirm your size

Suggest a size based on body measurements

See reviews by people of a similar height

See reviews by people of a similar height

See how it looks on people of a similar height

See how it looks on others of a similar height

Check the item's measurements of the item

Check the product measurements for a specific item
I can't find my size

Get support after your purchase.

The Virtual Shopping Assistant IQ
can check your order’s delivery status
or help you with cancellations.
You can check this from “Delivery” in the IQ menu.

Check your order's delivery status

Find up-to-date information with IQ.
You can check this from “Delivery” in the IQ menu.
Check the delivery status of an item you have ordered
As long as it is within 30 minutes of placing the order, you can cancel an order using IQ.

Cancel an order

Cancel your purchase within 30 minutes of ordering with IQ.
Cancel an item you have ordered

Live Agents are also available for additional assistance.

If needed, IQ will direct you to a live agent.
IQ automatically answers frequently asked questions from customers
IQ is available at any time.
Live Agents are also available.
A dedicated agent will respond via chat
A customer support agent
will respond via chat
Business hours:
9:00AM ET - 9:00PM ET
Let’s get started with IQ

Meet your Virtual Shopping Assistant IQ

  • 1

    Click on the IQ icon at the bottom right.

    Simply click on the IQ icon
  • 2

    Ask the Virtual Shopping Assistant IQ a question.

    You can answer with provided options or by using the keyboard.

    Share how IQ can help you.
  • Google Cloud

    IQ improves its responses efficiently through machine learning using Google Cloud’s Dialogflow™, a chatbot development tool for creating rich and natural conversation experiences. The aim is to provide a new shopping experience via chat, based on close cooperation between Fast Retailing and Google Cloud. (Google, Google Cloud, and Dialogflow are trademarks of Google LLC.)

  • ★I&CO
    Rei Inamoto

    Rei Inamoto, founding partner of I&CO, has been involved in IQ from the planning stage as Creative Director. With a track record of achievement in many digital and creative fields, Rei Inamoto has also been responsible for redesigning UNIQLO's website and developing StyleHint. He has taken on the challenge of developing a service that provides a new customer experience.

FAQs

Find answers to common questions.

IQ is a chatbot (an automated answering system via chat) based on AI (artificial intelligence).
We named it IQ because it is a shopping assistant at the heart of UNIQLO, just like the “IQ” in UN“IQ”LO, that serves to enhance our customers' shopping experience. You can chat with IQ any time, anywhere.

You can find IQ by tapping on the icon displayed at the bottom right of pages including the home page, product list and product details pages in UNIQLO.com and the UNIQLO app.
You can also find it on the company information page and the FAQ page. IQ will also become available on other pages.

Once you have opened IQ, find preselected question options or use your keyboard. You can also select frequently asked questions from the menu (≡) at the bottom left of the screen.

To use IQ in the UNIQLO app, please update the app to Version 7.21.0 or later.

Type “start again” in the message area at the bottom of the chat screen.

If you chatted with IQ while logged in to UNIQLO.com or UNIQLO app, you can view the past year's chats.

Log in by entering your email address and password in the following places.
UNIQLO.com:
UNIQLO app: Tap on “Check/change customer information” under “Member ID”

You cannot buy items in the actual chat. When you tap on an item that Virtual Shopping Assistant has suggested or helped you find, you will be able to view the product details page on UNIQLO.com and complete your purchase.