60-DAY RETURN/EXCHANGE POLICY
Returns will not be accepted without an original purchase receipt. All merchandise must be returned in the original selling condition and include the original product packaging, tags, and labels. Merchandise may be returned for a full refund of the original form of payment up to 60 days from the purchase date. All returns made with a gift receipt will be returned for a store merchandise gift card. Alteration fees are non-refundable.
Exchanges without an original purchase receipt will only be accepted for the same item in a different color or size. Merchandise sold as “final sale” may not be returned or exchanged at any time. One-time price adjustments can be made with the original purchase receipt up to 14 days from the purchase date, excluding pre-advertised promotions. Items may only be returned, exchanged, or price adjusted within the country where purchase was made. UNIQLO reserves the right to limit or deny returns or exchanges.
Merchandise purchased on www.uniqlo.com in their original condition (new, unused, unwashed, and unaltered) with tags attached must be returned within 60 days of the ship date found on the Packing List. Please include the Return Form to ensure timely processing. Refunds will be issued based on the original form of payment.
Please allow up to 28 business days from when we receive the items for your account to be refunded. We will send you an email once we have completed the refund process. Items purchased outside of the United States are not eligible for returns.
For any in-store purchases, we are unable to provide refunds or exchanges via mail. Any item bought in a Uniqlo store in the United States must be returned directly to any Uniqlo store in the United States. Price adjustments will not be honored for online purchases.
Merchandise received as a gift may be returned for a full refund to the person who purchased the gift or an online store coupon can be issued to the person who received the gift. To receive an online store coupon, please include the email address that you would like the online coupon sent to in the comments section of your Return Form. We will then email you a one-time use coupon code in the amount of the purchase, which can be redeemed only online. Please enter the coupon code in the promo code field at checkout to redeem.