ORDER STATUS

CAN I MAKE CHANGES TO MY ORDER?

We start processing your order as soon as we receive it and therefore cannot cancel or change your order. If you change your mind after placing your order, you may return any items that comply with our Return Policy.

HOW DO I KNOW IF MY ORDER WAS RECEIVED?

When you place an order, you will receive an acknowledgement email. It will contain your order number and order details. You will get a separate email once your items ship. Alternately, you can log into your UNIQLO account and check your Order History in the My Account section.

WHAT HAPPENS IF AN ITEM IN MY ORDER IS NOT AVAILABLE?

If an item you have ordered is unavailable, you will receive an email notification. You will not be charged for the item if it is cancelled.

HOW CAN I TRACK MY ORDER?

We ship our packages through different carriers, depending on your package and location. Please locate your tracking number from the delivery confirmation email or by logging into your account. If the tracking number begins with the number 9, it has been shipped by USPS. If not, the package will arrive via FedEx. Tracking details may not be updated until midnight of the day shipped to allow the package to arrive at the carrier’s hub.

I HAVEN’T RECEIVED MY ORDER.

Please locate your tracking number from the delivery confirmation email or by logging into your account. If the tracking number begins with the number 9, it has been shipped by USPS. If not, the package will arrive via FedEx. Go to USPS.com or FedEx.com (depending on your carrier) and place the tracking number in the Tracking search field. All standard shipping orders typically arrive within 7 business days from the date shipped. We apologize; we are not responsible for weather issues or unforeseen delays by the carrier. Please check your carrier’s website for specific details.