HOW DO I SHOP ONLINE?
Select an item from anywhere on the site, choose a color, size, and quantity, and then add to your shopping cart. When you have finished shopping, follow the checkout procedure.
The total cost of the order is the price of the products ordered plus gift box (if selected), tax, and shipping.
At checkout, you can review and change your order details on the Order Summary page.
When you’re ready to complete your order, click the “Check Out” button, and you will be taken to the Payment page. Make sure you review this page carefully, as you won’t be able to change the order once payment has been processed. You’ll also be sent a confirmation email shortly after placing your order.
HOW DO I PAY FOR MY ORDER?
UNIQLO gladly accepts PayPal, ApplePay and major credit/debit cards, such as Visa, MasterCard, American Express, DISCOVER and JCB. International credit cards with valid U.S. billing addresses will be accepted as a form of payment. We do not accept Bill Me Later, C.O.D. or checks at this time.
WHAT INFORMATION DO YOU REQUIRE?
You will be asked for your credit or debit card number, the expiration date, the CVV number (last three digits on the signature strip on the back of your card), and the billing address when you place your order.
WHAT SECURITY CHECKS ARE IN PLACE TO MAKE SURE MY PURCHASE IS VALID?
All credit/debit cardholders are subject to authorization by the credit card company. If the company refuses to or does not for any reason authorize payment then we will not be able to accept your order. We also have internal order review factors to protect credit card holders.
CAN I PAY FOR MY ORDER WITH MULTIPLE CARDS?
Not at this moment.
CAN I SPLIT PAYMENT WITH A GIFT CARD AND CREDIT CARD?
Yes, you can use multiple UNIQLO gift cards and pay the balance with a credit card or PayPal.
WHY WAS I CHARGED AN EXTRA DOLLAR?
Banks and credit card companies often place a $1 test authorization to make sure the credit card is valid; this is sometimes added to the order total when the payment is authorized, making it look like the pending transaction has an extra dollar. However, when the credit card is finally charged (when the items ships), the correct amount should be charged from your credit card.
WHEN WILL I BE CHARGED?
Upon placing the order, we will obtain a credit card authorization for the entire order value. Once the items ship, we will request payment from the credit card. You will only be charged for the items that shipped. If an order cancels, the authorization will drop off in 5-7 business days from the date the order was placed but may take up to 30 days depending on your issuing bank. Please contact your bank directly if this authorization hold does not drop off.
ARE THE SAME PRODUCTS OFFERED ONLINE ALSO AVAILABLE IN THE STORE?
Our online store offers a much more extensive range of products that are not available in stores, such as extended sizes (in select products), custom shirts, and the UNIQLO maternity and baby ranges of products. Hawaii stores may carry different styles.
HOW CAN I CHECK WHETHER AN ITEM IS AVAILABLE IN STORE?
You can check the availability of an item by searching for the item online, and once arriving at the product detail page, select the size and color you are looking for. Click “Find In Store” and enter your zip code. Please note availability is updated daily and may change more frequently during holidays and special events. Also, we do not hold product at any time. This feature excludes our Hawaii store inventory.
ARE THE PRICES THE SAME ONLINE AND IN STORES?
Special promotions and sale events may vary from stores. Hawaii store prices may also vary.
WHERE IS MY NEAREST STORE?
See all of our store locations and find the one nearest to you!
HOW CAN I FIGURE OUT MY SIZE?
Simply click “size chart” on the product detail page of the item you are wishing to purchase. Please note, this chart includes U.S. sizes only, which may vary from other countries.
I WANT TO GET AN ITEM THAT’S NOT AVAILABLE.
At this time, we do not accept pre-orders or backorders on out-of-stock merchandise. However, you can sign up for a “back in stock” notification after selecting a product that is out of stock. Simply click on “Email Me When Back In Stock” and enter your email. We will notify you if the item comes back in stock within 30 days. Please check back periodically as we continually receive shipments of new items.
HOW LONG CAN I KEEP ITEMS IN MY CART?
Products remain in your cart for as long as you have an active session, but inventory is not guaranteed until submit your order.
CAN I ORDER FROM WWW.UNIQLO.COM AND PICK IT UP AT A UNIQLO STORE?
Yes! Orders placed online can be picked up at participating UNIQLO stores free of charge. Click here for more details. Hawaii stores are excluded from this service.
CAN I ORDER OVER THE PHONE?
Our Customer Center is always ready to assist. Please call 1-855-486-4756 and an agent will be happy to take your order. Please be ready with the items you would like to purchase, billing and shipping address, and payment information.
I CANNOT PROCESS MY ORDER using paypal.
If you are trying to place an order with PayPal, please make sure the method of payment set in PayPal has enough funds. Also, please be sure your PayPal profile is up to date with the correct shipping and email address you are using to place your order.
AN ERROR MESSAGE SAYS MY CARD DETAILS ARE INCORRECT.
Please make sure that you entered your details exactly as they appear on the card. The card number should be entered without any spaces. The CVV number is the last three digits on the signature strip on the back of your card (4 digits on the front of AMEX). Also, be sure the billing address you enter matches exactly what your issuing bank has for you.
I am having problems submitting an order.
Try clearing the cookies and caches on your browser. Then, log back into your account. To do this, you will need to go to the “Tools” tab in your Internet browser, select “Internet Options”, then choose “delete cookies” and hit OK.
If further problems persist please note the type of error you are getting and contact our customer service at 1-855-486-4756. An agent will be happy to take your order and help resolve the issue.
DO YOU ACCEPT INTERNATIONAL ORDERS?
We currently only ship to U.S. addresses, including the 48 contiguous states, Hawaii, and Alaska.
WHAT HAPPENS IF AN ITEM IN MY ORDER IS NOT AVAILABLE?
If an item you have ordered is unavailable, you will receive an email notification. You will not be charged for the item if it is cancelled.