FAQs

Please note, these FAQs are meant as a guide and helpful tool. They are not contractually binding and do not change or alter our Site’s Terms + Conditions.


General questions

WHO DO I CONTACT IF I AM INTERESTED IN WORKING FOR UNIQLO?

Please check out all the details on our Career Site.

WHERE IS MY NEAREST STORE?

See all our store locations and find the one nearest to you!

HOW DO I CONTACT UNIQLO?

This page should provide the answers to our frequently asked questions. If you can’t find what you’re looking for, you can get in touch with our customer service team by visiting our Contact Us page.

I HAVE A SUGGESTION...

We would love to hear from you! Get in touch with our customer service team by visiting our Contact Us page.

CAN I POST A REVIEW?

Yes, you can post a review for any item. Make sure you are logged-in to your account and click on Write a Review next to the desired product. Your review will not appear right away as it will take a little while to be processed.

I HAVE A QUESTION THAT IS NOT ANSWERED HERE.

Our FAQ section should provide the answers to our frequently asked questions. If you can’t find what you’re looking for, you can get in touch with our customer service team by visiting our Contact Us page.

ACCOUNT INFORMATION

HOW DO I CREATE AN ACCOUNT?

  • Go to the SIGN IN / REGISTER page and click "Create an Account".
  • Complete all the required fields (indicated by an asterisk *)
  • Click Submit!

I FORGOT MY PASSWORD – WHAT SHOULD I DO?

Go to My Account and click the "Forgot It" link. You will receive an email explaining how to set a new password. Please ensure your email address is entered exactly as when you first registered it (as our system is very case sensitive). For your protection, the link expires three hours after the email was sent.

I NEED TO CHANGE MY ADDRESS OR OTHER DETAILS. WHAT SHOULD I DO?

Please log in to your account to change your personal details on your profile. Unfortunately, we cannot change the registered email address. Please note we cannot change any information once an order is submitted. These changes will only apply to your profile.

HOW DO I SUBSCRIBE TO THE UNIQLO NEWSLETTER?

Our email newsletter signup can be found in the footer of any page on the site. Click on the footer to open it and then enter your email address in the form field under Sign Up. Our newsletter will keep you up to date with the latest arrivals, exclusive promotions, and limited offers.

HOW DO I UNSUBSCRIBE FROM THE UNIQLO NEWSLETTER?

Please use the link at the bottom of any promotional email from UNIQLO. Please note, it may take up to 10 days for the system to reflect this change.

NEED MORE HELP?

FRAUDULENT UNIQLO WEBSITES REGARDING COMPANY'S FRANCHISE BUSINESS

UNIQLO has been informed of websites that allege to be official UNIQLO websites for individuals or companies interested in investing in UNIQLO's store franchise business. UNIQLO does not offer third party franchises at this time. Therefore, if you come across any website that claims to be an official UNIQLO website for interested investors, please refrain from interacting with it. Thank you.