CUSTOM JACKET FAQ

When will i receive my jacket?

Our custom jackets take 10 to 14 business days to process from the date of your order. Please note that other items purchased with your custom jacket will be shipped with it, and not shipped separately.

How will my custom jacket be shipped?

We are only able to provide standard shipping on your custom jacket order. Two-day shipping and express shipping are not available for custom jacket orders. We apologize for the inconvenience.

Can I order my custom jacket with other items?

Yes! You are welcome to place an order with both a custom jacket and other items. However, please be aware that any items purchased with your custom jacket will be shipped together once your jacket is completed. This will take between 10 to 14 business days.

Can I return my custom jacket?

Yes, you can return your custom jacket within 60 days of the shipping date, along with the original receipt. Any returns without the original receipt will not be accepted.

To return it, you can either mail the merchandise using the return label included in the original packaging or simply return it to any of our stores in the United States.

Can I exchange my custom jacket?

At this time, we cannot exchange your custom jacket. However, you can return your current custom jacket and place a new order for your desired style and measurements.

How do i pay for my custom jacket?

We gladly accept PayPal and major credit/debit cards, such as Visa, MasterCard, American Express, DISCOVER, and JCB for custom jacket orders. Unfortunately, we do not accept Apple Pay for any orders containing custom jackets at this time.