Our Commitment to Accessibility
UNIQLO is committed to making our website content accessible and user friendly to everyone. If you are having difficulty viewing or navigating the content on this website, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please call our Customer Service team at 1-877-486-4756 (1-877-4UNIQLO) or email our team at WeCare@MAIL.Uniqlo-usa.com “Disabled Access” in the subject line and provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement. We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies. Additionally, while we do not control such vendors, we strongly encourage vendors of third-party digital content to provide content that is accessible and user friendly.
HOW DO YOU KEEP MY PERSONAL INFORMATION SECURE?
HOW SAFE IS SHOPPING ON WWW.UNIQLO.COM?
We realize how important it is to securely store any information that you provide. UNIQLO maintains the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.
WHAT DEVICES ARE SUPPORTED?
Desktop: We support Windows 7 or above, the latest version of MAC OS X, and the use of one of the following browser:
- IE11 or newer
- Chrome latest
- Firefox latest
- Safari latest
Tablet: We support iPad on IOS 7 or above and Android on 4.2.2 and above.
Mobile: We support iPhone on iOS 8 or above with Safari browser and Android Devices with Google Chrome browser
HOW CAN I DOWNLOAD THE APP?
You can download the UNIQLO app from the App Store for iOS and Android. The app supports iOS 9.0 or newer and Android 4.4 or higher.
HOW DO I LINK MY ACCOUNT?
To link your account, tap MY ACCOUNT > SETTINGS and sign in with your UNIQLO account. If you do not have one, you can register for one in the app.
DO I HAVE TO LINK MY ACCOUNT ON THE APP?
Yes! You can't receive special offers, e-receipts, and more without linking your account to the app. If you do not link your account, your e-commerce and app profiles will not be connected and you cannot view purchase history, get coupons, and more.
WHAT IS MY MEMBERSHIP ID BARCODE?
Your membership ID barcode shows your personal membership number. You can use this barcode in a UNIQLO store to track purchases, receive coupons, and more. Note: your membership barcode number and e-commerce account number may be different — don’t worry! You will still receive coupons, notifications, and more if your account is linked.
DO I HAVE TO ENABLE PUSH NOTIFICATIONS FOR THE APP?
For the latest news, coupons, and more, you must enable push notifications on your phone.
HOW DO I USE COUPONS IN THE UNIQLO APP?
You can use coupons by redeeming them on the app or showing them to the cashier during checkout at a UNIQLO store. To use a coupon, you must connect the app with your UNIQLO.com account. If you do not have an account, you can register for one on the UNIQLO website.
Coupons are displayed on the coupon list screen in the app. To use in store, select the coupon that you would like to use and show it to the cashier during checkout at a UNIQLO store. You cannot reuse a coupon after it has been redeemed.
- The same coupon cannot be used both online and in store.
- Coupons cannot be transferred to a third party.
- Coupons cannot be exchanged for cash.
- Coupons cannot be used on past purchases.
- You cannot use a coupon on a transaction in which the price of the transaction is less than the coupon amount.
- If the total sum of products is under the discount price of a coupon after you make a return, the coupon cost will be subtracted from your refund.
- Coupons cannot be reissued if accidentally used or expired.
- Please read all fine print on coupons before use, taking note of expiration dates.
- If a return is made for a transaction that used a coupon, the coupon will not be reissued.