The health and safety of our employees and customers is of the utmost importance to us.
Our steps towards reopening are based on the recommendations of local health authorities along with our learnings from other markets. As a first step, we undertake a thorough cleaning of all of our stores ahead of reopening. We then implement a range of measures, such as mask wearing, enhanced disinfectant procedures, and floor markings to help customers observe social distancing.
Social distancing measures
Limited number of people in the store at any point in time
Frequent cleaning inside the store
Customer queuing gaps at cash register
While ensuring our customers can experience the store in the safest possible environment, we are also taking steps to ensure that our safety measures can be implemented thoroughly. For example, we’ll be limiting the number of cashiers and fitting rooms per store and our alterations service will not be available for the time being.
Yes, our Click and Collect service will be available from the same day as the reopening of the stores. For more information about this service please visit: https://www.uniqlo.com/dk/en/company/faq/click-collect.
You will have 28 days from date of purchase to return your item/s. Returns can only be made at the store from which they were purchased. Exchanges however, can be made in any of our UNIQLO stores within the country of purchase, for the same value or more.
*Extended Festive Returns Policy
Purchases made on or after 9th October 2020 which you may wish to exchange, can be done within 14 calendar days of our stores reopening or 28 days from the date your order was received, whichever is later. T&C's apply. Read more here
You can return your items via Hermes Parcel Shop or Collect +. All standard conditions apply.
Please note, refunds can take up to 15 working days from the date in which we receive the returned products, where a refund will then be made to the card used at the time of payment.
For more information please visit our Frequently Asked Questions page.
All of our carriers are taking necessary precautions and have therefore introduced contactless deliveries, meaning there will be no direct contact with the driver. To ensure further safety to you and our drivers (where it exists), we will also be using the safe place locations
Your Click & Collect parcel is safe and with us. We will get in touch with you as soon as we reopen our stores and will allow you to come and collect your C&C parcel for 7 days from the reopening date
All orders will be returned to our warehouse after 7 days once our stores reopen. Once they are received at the warehouse, we will process a refund automatically.
Please contact our dedicated customer care team in case you have more questions, you can contact us here.
It is likely that our courier team is waiting for the safest opportunity to deliver it to your local UNIQLO store. Should this be the case, we will get in touch with you as soon as we reopen our stores to let you know when your order will be ready to collect. If you are still uncertain, please do not hesitate to contact us.
Visit our Store locator for more informationStore Locator
About the measures that we’ll be taking during this time to support our customers and employees as much as possible.