Shopping at UNIQLO

Prevention measures at stores information:

IN STORE MEASURES

WHAT MEASURES ARE YOU TAKING IN STORE TO PROTECT STAFF AND CUSTOMERS DURING THIS TIME?

The health and safety of our employees and customers is of the utmost importance to us.

Our steps towards reopening are based on the recommendations of local health authorities along with our learnings from other markets. As a first step, we undertake a thorough cleaning of all of our stores ahead of reopening. We then implement a range of measures, such as mask wearing, enhanced disinfectant procedures, and floor markings to help customers observe social distancing.

Social distancing measures

Limited number of people in the store at any point in time

Frequent cleaning inside the store

Customer queuing gaps at cash register

WILL ALL OF YOUR STORE SERVICES BE AVAILABLE DURING THIS REOPENING PHASE PERIOD?

While ensuring our customers can experience the store in the safest possible environment, we are also taking steps to ensure that our safety measures can be implemented thoroughly. For example, we’ll be limiting the number of cashiers and fitting rooms per store and our alterations service will not be available for the time being.

IS CLICK AND COLLECT OPERATING IN STORES OPENED DURING THIS TIME?

Yes, our Click and Collect service will be available from the same day as the reopening of the stores. For more information about this service please visit: https://www.uniqlo.com/dk/en/company/faq/click-collect.

REFUNDS & EXCHANGES

HOW DO I RETURN MY IN-STORE PURCHASE?

You can return items for a refund within 28 days to any UNIQLO store. Please note that for any purchases made between February 16th and June 14th, our returns policy has been extended to 100 days. All standard conditions apply, see our: FAQ's, Frequently Asked Questions | UNIQLO UK

HOW DO I RETURN MY ONLINE PURCHASE?

You can return your items for FREE via Hermes Parcel Shop or Collect +. Please note that for any purchases made between February 16th and June 14th, our returns policy has been extended to 100 days. All standard conditions apply.

Please note, refunds can take up to 15 working days from the date in which we receive the returned products, which will then be made to the method of payment used to place your order.
For more information please visit our Frequently Asked Questions page.

MY DELIVERY

IS MY DELIVERY SAFE?

All of our carriers are taking necessary precautions and have therefore introduced contactless deliveries, meaning there will be no direct contact with the driver. To ensure further safety to you and our drivers (where it exists), we will also be using the safe place locations

MY CLICK & COLLECT ORDER IS IN MY LOCAL STORE WHICH IS WAS CLOSED but now it is open?

Your Click & Collect parcel is safe and with us. We will get in touch with you as soon as we reopen our stores and will allow you to come and collect your C&C parcel for 7 days from the reopening date

MY CLICK & COLLECT ORDER IS IN MY LOCAL STORE BUT I NO LONGER WANT IT, WHAT SHOULD I DO?

All orders will be returned to our warehouse after 7 days once our stores reopen. Once they are received at the warehouse, we will process a refund automatically.

Please contact our dedicated customer care team in case you have more questions, you can contact us here.

MY CLICK & COLLECT ORDER HAS BEEN PLACED BUT I HAVE NOT RECEIVED A CONFIRMATION EMAIL, WHAT SHOULD I DO?

It is likely that our courier team is waiting for the safest opportunity to deliver it to your local UNIQLO store. Should this be the case, we will get in touch with you as soon as we reopen our stores to let you know when your order will be ready to collect. If you are still uncertain, please do not hesitate to contact us.

STORE OPENING TIMES

Visit our Store locator for more information

Store Locator

FIND OUT MORE

About the measures that we’ll be taking during this time to support our customers and employees as much as possible.