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    You can get in touch with us by visiting our FAQ page by clicking here. You will need to locate and click on the question that matches your query before being able to see our contact form. Once submitted, we will aim to respond to you within one working day – Our Customer Service team are available Monday-Friday: 9am-4:30pm Saturday-Sunday: 10am-5pm and can be contacted during these times here.

    Please note, all of our e-mails are conducted in English.

    Nothing in this returns policy affects your statutory rights. Your rights under our returns policy are in addition to your cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.


    Please retain your invoice. UNIQLO is always happy to accept online returns for all item(s) and will process the refund using the original method of payment as long as the item(s) are returned in a resalable condition (with original packaging, tags and/or labels) within 28 days of receiving a product ordered from ("Site")

    Please be advised, however, that the following item(s) cannot be returned:

    1. Innerwear/underwear/swimwear/masks due to hygiene reasons
    2. Personalised item(s) (e.g. altered)

    An exception can be made for items deemed faulty that cannot be fixed or replaced by the store as per Consumer Rights Act 2015.

    Faulty Item(s) - Please contact our customer services team here if you believe your item is faulty and our team will be happy to assist you.

    *Please note that items purchased online cannot be returned to our stores, however we’re more than happy to exchange your item(s).

    Returning Products to a store

    Only exchanges are allowed in our UNIQLO UK stores and we do not accept returns of item(s) purchased online. Should you wish to return and receive a refund for your online order, please follow the steps set out here.

    For an exchange to be processed in-store, you must take your item(s) to one of our UNIQLO UK stores within 28 days of receiving the item(s). Please ensure that you bring your original receipt (tax invoice) with you alongside the item(s) as an exchange cannot be processed without it. You will not be charged a fee for exchanging an item in-store.

    Please note, once an item has been exchanged we are no longer able to process a refund for the item(s).

    Faulty Item(s) - Please contact our customer services team here if you believe your item is faulty and our team will be happy to assist you.


    Prepaid Option (£2.95 returns fee applies):

    • Complete the returns process on this page and print the label generated when the process is completed.
    • Enclose the Return Note/Packing slip in your package (the sheet with the information about the items you wish to return).
    • Securely attach the prepaid Parcel Shop returns label to the outside of your parcel.
    • Ensure the Product(s) are placed in a securely wrapped parcel.
    • Take the parcel (with the enclosed returns note) to your nearest Parcel Shop or Convenience store. Please retain proof of postage when returning your item(s) and you should keep this proof until you receive your refund. Regrettably, we can only provide a refund for a lost return once we have been provided with proof of postage.*This only applies to customers who use our returns label.
    • Please note that all the returns are subjected to a £2.95 returns shipping fee.

    Returning via post (at your own cost):

    Should you decide not to use the prepaid service stated above, please follow the instructions outlined below:

    • Do not register your return in our Returns Portal as otherwise you will be charged the £2.95 returns fee.
    • Include a note, within the parcel, with the following information so that our Warehouse Team can process your return. Please provide:
        Your Full Name
        Your Order Number(s)
        The product SKU code(s)
      e.g. John Smith, A001234243, 20001232424 (located beneath the barcode of the product's label).
    • Ensure the Product(s) are placed in a securely wrapped parcel.
    • The returns should be posted to the address below:
        UNIQLO / Arvato
        Plot 10A Faraday Avenue
        Hams Hall Distribution Park
        B46 1AL
        United Kingdom
    • Take the parcel (with the enclosed returns note) to a Post Office or courier. Ask the Post Office or courier for proof of postage. You should retain this until you receive your refund. Regrettably, we can only provide a refund for a lost return once we have been provided with a valid proof of postage. *This only applies to customers who use our returns label.
    • It is your responsibility to retain all return documentation and to also ensure that the item(s) posted back to us can be tracked and traced.


    Please note we will refund you in 14 (FOURTEEN) calendar days from the date on which we receive the returned Product(s) at our warehouse. (Please send to address below)

    UNIQLO / Arvato
    Plot 10A Faraday Avenue
    Hams Hall Distribution Park
    B46 1AL
    United Kingdom

    Any refunds made by us will be made to the method of payment provided when you placed your order. UNIQLO reserves the right to withhold amounts for Products which are found to be damaged on return. You will be refunded the amount you paid for the Product(s) returned, excluding any delivery charges (if appropriate) and a £2.95 return fee. In other words, we will refund you the cost of the Products but not the delivery charges.


    If you decide to return an order that has been purchased with a discount code applied, the amount refunded will be subject to the minimum spend of the discount code. This means that if the items returned bring the remaining total below the minimum spend of the discount code then the discounted amount will be deducted from the refund. For example, a £10 discount (with a minimum threshold spend of £60 – excluding the delivery charge) will be removed if the returned Product(s) returned brings the total order value below £60.

    Please note that returning an order with a free postage discount (which has not been provided as a code) will not affect the refund value.


    You have a right to cancel your contract at any time within 14 (FOURTEEN) calendar days; beginning on the day after you received the Product(s) without giving a reason. In this case, you will receive a full refund of the price paid for the Product in accordance with our Returns Policy.

    The cancellation period will expire after 14 (FOURTEEN) calendar days from the day on which you or a third party (of your consent) acquires physical possession of the Product(s).

    To exercise your rights to cancel a contract, you may use the cancellation form available here, but it is not obligatory. You can also inform us electronically by visiting our Contact us page and completing the web form (please choose the topic RETURNS – I wish to cancel my contract). If you use this option, we will provide an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by email) without delay.

    You can also inform us at UNIQLO EUROPE LTD, 103-113 Regent Street, London, W1B 4HL UK of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email) within 14 (FOURTEEN) calendar days from when you are in receipt of your order.

    To meet the cancellation deadline, it is sufficient for you to send your communication and proof of postage concerning your exercise of the right to cancel before the cancellation period has expired.


    If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

    We will make a deduction from the reimbursement for loss in value of any product(s) supplied, if the loss is the result of unnecessary handling by you.

    We will make the reimbursement without undue delay, and not later than:

    • 14 (FOURTEEN) calendar days after the day we receive back from you any Product(s) supplied; or
    • (if earlier) 14 (FOURTEEN) calendar days after the day you provide evidence that you have returned the Product(s); or
    • If there were no Product(s) supplied, 14 (FOURTEEN) calendar days after the day on which we are informed about your decision to cancel the contract.

    We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur fees as a result of the reimbursement.

    We may withhold reimbursement until we have received the Product(s) back or you have supplied evidence of having sent back the Product(s), whichever is the earliest.

    You shall send back the Product(s) or hand them over to us at UNIQLO / Arvato, Plot 10A Faraday Avenue, Hams Hall Distribution Park, Birmingham, B46 1AL, United Kingdom, without undue delay and in any event not later than 14 (FOURTEEN) calendar days from the day on which you communicate your cancellation from this contract to us.

    The deadline is met if you send back the Products before the period of 14 (FOURTEEN) calendar days have expired.

    It is not possible to return Products to our stores if you wish to cancel your contract.

    You will have to bear the direct cost of returning the Product(s).

    You have a legal obligation to take reasonable care of the Product(s) while it is in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. You are only liable for any diminished value of the Product(s) resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Product(s).

    In the interests of hygiene, you will not have any right to cancel a contract for the supply of any of the following products unless they are faulty (this is for hygiene reasons):

    • Innerwear (men and women)
    • Underwear (men and women)
    • Swimwear (men and women)

    Or additionally products which by their nature can not be returned or are liable to deteriorate or expire rapidly, unless the product is faulty.

    Details of this statutory right to cancel, and an explanation of how to exercise it, are provided in the dispatch confirmation email.


    If you are unhappy with any of your purchases and feel it may be defective due to a manufacturing fault, please do get in contact with us through our contact us form which can be found here here. On the form, please select category “Faulty Items”.

    Please do provide as much information as possible concerning the Product and the order.

    If you are a consumer and return a defective Product to us (which must be by post) we will examine the returned Product and will notify you of your refund via e mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within 14 (FOURTEEN) calendar days of the day we confirmed to you via email that you were entitled to a refund for the defective Product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the product to you and the cost incurred by you in returning the product to us.