FAQ'S

PAYMENT

How do I pay for my order?

You can pay for your order using a credit or debit card (MasterCard, Visa, American Express, Maestro, Visa Electron and Visa Delta) or PayPal.


Please note we do not currently accept payments by cheque or by phone.


What currency can I pay with?

This UNIQLO UK website only accepts payments in pound sterling (£ GBP). The pricing of products will be shown on the product pages.


Can I use PayPal?

You are able to pay for your order on our website using your PayPal account. During the checkout, you will be offered the choice to pay with a debit/credit card or PayPal.


To use PayPal, you will need to tick the box to accept the Terms and Conditions; you will then be redirected to the PayPal website to complete your order.



Please note, that orders paid for using PayPal cannot be refunded or exchanged in any of our UNIQLO stores.


Can I have a different billing address to my delivery address?

The billing and shipping address can be different; however both billing and shipping address must be in the UK. Additionally, the card must be issued by a UK card issuer.


What information do you require?

To make a purchase you will need to enter the debit/credit card number, expiry date, start date and CVV number (security number).


What is a CVV number?

A CVV number ("Card Verification Value") is a 3 digit number found the back of VISA®, MasterCard® and Discover® branded credit and debit cards and on the front of American Express® branded credit or debit cards. This is also known as the security number.


What security checks are in place to make sure my purchase is valid?

All credit/debit cards are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to or does not authorise payment, UNIQLO UK will not accept your order.


How do you keep my personal information secure?

We take your privacy and security very seriously. When you shop on our website we protect your payment details by encrypting them. Please read our Privacy Policy for further details.


How safe is shopping on www.uniqlo.com?

UNIQLO UK maintains the highest levels of security. Our site uses high-level SSL encryption technology; the most advanced security software currently available for online transactions.