FAQ'S

How to...

How do I register an account?

Please click on the LOGIN / SIGN-UP button at the top of any UNIQLO page.


Ensure that all the relevant fields (indicated with an asterisk *) are filled in and continue. Please note, our system is case sensitive, therefore please make a note of the exact email address used to register. Finalise your details and enjoy your UNIQLO experience.


How do I shop online?

Simply select an item from anywhere on this site, choose your preferred colour and size, then select 'add to your shopping basket'. When you have finished shopping click on the shopping bag at the top of the page and follow the checkout procedure.


You will have a choice of proceeding through the checkout as a registered user or as a guest user. As a registered user you are able store multiple delivery addresses, access your order history and you can opt into receiving our weekly email newsletters.


When you are ready to complete your order, click the PROCEED TO PAY button and you will be taken to the payment page. Make sure you review this page carefully, as you will not be able to change the order or personal details once it has been processed. You will be sent a confirmation e-mail shortly after placing your order.


All orders placed must have a billing and shipping address in the UK. Unfortunately, due to security reasons we cannot currently accept orders with a card registered to a billing address outside these countries


If you need help placing an order or have any other questions, please get in touch with our customer service team by visiting our contact us page.


How do I subscribe to the UNIQLO newsletter?

To subscribe to our newsletter, please visit any page and click on the NEWSLETTER SIGN-UP link at the top of the page. Enter your e-mail address. Our e-mail newsletter will keep you up to date with the latest arrivals, exclusive promotions and limited offers.


I have forgotten my password?

To reset your password, go to LOGIN / SIGN-UP, click the FORGOT PASSWORD link and you will then be e-mailed details to obtain a new password. Please ensure your e-mail address is entered exactly as when you first registered, as our system is case sensitive. Once you receive the password please change it to your preference within 3 hours of receiving the email, as the link will expire after this time. Please do check your junk mail if you have not received your reset email.


How can I find out what measurements UNIQLO sizes are?

Simply click the size chart on the right hand side of every product details page.


How do I contact UNIQLO?

This page should provide the answers to our frequently asked questions. Please check if your questions are answered here, if they are not then you may wish to get in touch with our Customer Services Team by visiting our contact us page. We will respond by the end of the next working day. Please note that all our e-mails are conducted in English.


Can I contact UNIQLO by telephone?

Unfortunately, we do not currently have a customer services phone facility.


I have a suggestion or need the answer to a question not answered in the FAQ’s

We would love to hear from you! Either get in touch with our Customer Services Team by visiting our contact us page or send a letter to us at the address shown below. Please note that our e-mails are conducted in English.


Customer Service Manager
UNIQLO EUROPE
1 Kingsway – 6th floor
London
WC2B 6AN


If I need to change my address or other details, what do I have to do?

Please log into your account to change your personal details on your account. Please click on the LOGIN/SIGN-UP button at the top of any UNIQLO page to do this.


Please note, once your order is placed we are unable to update the address on this.


How do I unsubscribe from the UNIQLO newsletter?

To unsubscribe, please use the link at the bottom of any promotional e-mail from UNIQLO, or use the unsubscribe field on our Newsletter page.


How do I set up a franchise?

UNIQLO has been informed of websites that allege to be official UNIQLO websites for individuals or companies interested in investing in UNIQLO's store franchise business. UNIQLO does not offer third party franchises at this time. Therefore, if you come across any website that claims to be an official UNIQLO website for interested investors, please refrain from interacting with it. Thank you.