FAQ'S

Delivery UK

How much do I pay for postage and packing (P&P) for my order?

How much you pay for P&P depends on the delivery type you choose. Please refer to questions regarding method of deliveries below for further details.


Please note, there is only one delivery charge per order no matter how many items the order contains.


What methods of delivery do you offer and how much do they cost?


Delivery Type* Delivery Time Cut Off Cost
Standard Delivery 2 - 4 working days (Monday to Friday) £3.95
Next Day Delivery Next working day (Monday to Friday) 18:00 £5.95
Nominated Day Delivery You can select your day (Tuesday - Friday), up to 10 days in advance (excluding Weekends and Monday) £5.95
Click and Collect Order by midnight | Collect the next day 23:59 £2.95 | FREE on orders above £19.90
Convenience Store Delivery Next working day (Monday to Friday) 18:00 £4.95

*Unfortunately we cannot deliver on a Bank Holiday, in this instance please expect your delivery on the next working day.
Your order can be delivered anytime between 9am and 9pm and a signature may be required on receipt. Please ensure that a valid mobile number is given.
For further information about our Click and Collect services, please visit our dedicated Click and Collect page.


For convenience store delivery a valid UK mobile number must be provided when placing your order. You must bring with you proof of identity as listed below:
Birth Certificate
Citizen Card
Customer Statement or Order Confirmation
Foreign ID Card
NI Electoral Card
Passport
UK Biometric Card
UK Driving License
Utility Bill


Please note that if you would like someone else to collect the parcel on your behalf, they will either need proof of your identity or identification with the same surname as yours.


Do you deliver to my address?

We deliver to most UK postcodes. Unfortunately, we do not deliver to unsecure addresses (PO boxes and communal postboxes), BFPO addresses or the Channel Islands.


In addition to this, we reserve the right not to deliver orders if we believe the address is not secure (e.g. a communal postal address or PO Box). If this affects an order you have placed, we will notify you as soon as possible.


Please note, Next day and Nominated day delivery is not available in the following locations:


Out of area postcodes and delivery lead times
Postcode area Approximate delivery time window after date of order
AB, DD8-11 Up to 3 working days
KW15-17, ZE1-99 Up to 9 working days
PA20-23, 25-32, 34-35, 37, 39-40, PH50 Up to 3 working days
HS9-99 Up to 7 working days
PA41-49 Up to 6 working days
PA60 Up to 4 working days
PA61-75, 77, 78 Up to 5 working days
PA76 Up to 7 working days
PH41(2), 42, 43, 44 Up to 6 working days
PH19-26, 30-41 Up to 3 working days
KW1-3, 5-14 Up to 3 working days
HS1-8 Up to 5 working days
IV40-53, 54, 55, 56 Up to 5 working days
KA27,28 Up to 3 working days
IV1-20, 25, 30-32, 36 Up to 3 working days
IV21-23, IV26-27 Up to 3 working days
IV40-56 Up to 3 working days
IM1-99 Up to 6 working days
TR21-25 Up to 4 working days
BT1-99 Up to 3 working days

What happens if I am out when you deliver?

If the intended recipient is not available when our carrier attempts to deliver, a calling card will be left to let you know where your parcel has been left (safe location or neighbour) or to inform you of the next delivery attempt.


If there is no safe place, the driver will not deliver your order and will attempt to redeliver the following day.


After 3 unsuccessful delivery attempts, your parcel will be returned to UNIQLO.


How can I track my order?

A tracking link is provided in your dispatch email. This will be sent to you once your order has left our warehouse. Please note it may take up to 24 hours from receiving the dispatch email for the tracking link to become active.


Track your parcel here.