FREQUENTLY ASKED QUESTIONS

CLICK & COLLECT

What is Click & Collect?

Click & Collect provides you with a more convenient way to collect your UNIQLO online orders. If you place an order online, it will be ready and waiting for you the next day, allowing you to collect your order in store at a time and place which is convenient for you. This gives you full peace of mind as to when you will receive your order, without having to worry about not being home and missing the postman.


Our online store offers a much more extensive range of products which are not available in store – such as XXL sizes (in selected products) and the UNIQLO Baby range. Whilst these are not available in store, you can use our Click & Collect service to place orders for these items / product ranges.


All details of the service are listed below. So be sure to read through them for full information on the service.


Our Click and Collect service is available in ALL UK stores:


How much does the Click & Collect service cost?

Click & Collect is £2.95 or free for orders over £19.90: If you order before midnight, and receive a confirmation or a SMS, you can collect this from your selected store from noon the next day (including Saturday and Sunday delivery).


How do I place a Click & Collect order?

To use our Click and Collect service, simply select this option during the checkout at the delivery stage and select your desired store. For further information on how to place an order, please do refer to our ‘HOW TO...’ section.


What happens once my order has been placed?

Once your order has been placed, you will receive an e-mail from us acknowledging your order, which will contain your order number for reference. This information will also be available on your UNIQLO account.


When your goods have been picked and dispatched to your chosen store, you will then receive a shipment confirmation email containing information about your schedule delivery. Please refer to this for further information on when your order can be collected. You will also receive an email and/or SMS notification once your order is ready for collection in your chosen store. Please note you will receive a SMS notification if you have entered your mobile number correctly.


To collect your goods, go to the collection point located near the till point on ground floor or simply ask a member of staff. Do ensure that the relevant documentation is brought along.


Will I be notified when my order arrives in store?

An email and/or a SMS notification will be sent to you once your order is ready for collection in your chosen store. Please note you will receive a SMS notification if you have entered your mobile number correctly.


You can also refer to your shipment confirmation email to know when your order will be ready for collection.


How do I collect my order?

You have 10 days to collect your order after your goods have arrived in the store. Please ensure you take your delivery confirmation email (indicating your order has been received in store) with you as collection cannot be made without this. Only the delivery confirmation email will be accepted for collection, any identification (e.g. photo I.D.) will not be accepted.


When will my order be ready for collection?

Place your order before midnight and collect it in your chosen store from noon the next day. Our Click and Collect service is available 7 days a week.


We endeavour to deliver your products within the timescales set out above - unfortunately, we are unable to guarantee that they will not be affected by unforeseen issues affecting our carrier. Under these circumstances, we do not issue any form of compensation, as this is a non-guaranteed service.


What happens if I am unable to collect my order?

If you are unable to collect your order within 10 days this will be returned back to us and a refund processed which will take up to 14 calendar days. You will receive an email notification notifying you that your Click and Collect order has left the store.


If you are not able to collect your order yourself, you can ask someone to collect it on your behalf. However please note that they will need a copy of your delivery confirmation email as well as the name of the receiver. These would need to be presented to our store advisor when collecting the order.


What are the store opening times?

On days which stores are holding special events, the trading hours may differ from normal. In these instances, stores will either open later and / or close earlier. Please ensure you are aware of the store trading hours ahead of placing / collecting your Click & Collect order to avoid disappointment. View store opening times / hours here .