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Service update

Service update
At UNIQLO, we’re always improving and adding new services based on your feedback.
Check out new features that make shopping online easier than ever.

Latest Updates

UPDATE #03 October 2024 Product images are now larger and clearer

Compatible environments:
Desktop site, mobile site, UNIQLO app
I wish I could see images in a bigger view.
You Asked. We Listened!
We’ve changed the size of product images, so you can easily see the features and how the product looks.
*Not applied to all products yet
We’ve changed our product images from square to rectangular images.

We’ve changed our product images from square to rectangular images.

Tell us if you like this update!

Your vote will help us improve our services.
FAQ
How can we help you?

UPDATE #02 September 2024 The home screen on the app is now easier to understand

Compatible environments:
UNIQLO app
I don’t know which menu to look at to find the products I want
You Asked. We Listened!
A menu guide is now displayed on the app home screen.
Even if you’re a first-time user, you can see at a glance where to find the home screen, product list, account details, favorites menu and more.
When you open the app, the menu guide will appear for a certain time to show you the menu contents.

When you open the app, the menu guide will appear for a certain time to show you the menu contents.

Tell us if you like this update!

Your vote will help us improve our services.
FAQ
How can we help you?

UPDATE #01 September 2024 Find what you’re looking for more easily

Compatible environments:
Desktop site, mobile site, UNIQLO app
I wish I could find the products I want more simply and intuitively
You Asked. We Listened!
Tap on the magnifying glass icon to see information like product categories, sale items, new arrivals, featured products, and special collections.

Tell us if you like this update!

Your vote will help us improve our services.
FAQ
How can we help you?

FREQUENTLY ASKED QUESTIONS (FAQ)

How can I modify or cancel my online order?

We cannot modify your order once this has been placed, including changing the color/size, adding/removing items or changing the delivery method. Click here to learn more

How do I check my order status?

You can check your Order Status through the UNIQLO app or website. Click here to learn more

How do I access my account if I forgot my password?

If you are having trouble logging in or you cannot remember your password, click here & follow these steps.

How can I delete my UNIQLO account?

We are sorry to hear that you want to delete your UNIQLO account.

As a reminder, once you have registered an account using your e-mail address, you cannot resuse the same e-mail in order to create a new UNIQLO account. In addition, you will lose your purchase history and order history, you will also forfeit coupons and other App benefits once your account has been deleted.

If you still wish to delete your account, kindly click here and follow the steps

How can I check my order history?

You can check the order history by logging into your UNIQLO account. Click here to learn more.

How can I access my UNIQLO purchase history?

You can access your purchase history by logging in to your UNIQLO account. Click here to learn more.

How do I change my password?

If you would like to change your password, kindly click here and follow these steps.

How do I turn on/off the push notifications of the UNIQLO App?

You may turn on and off the push notifications through the UNIQLO App or website. Push Notifications need to be enabled in order to receive marketing promotions and coupons from us. Kindly follow the steps here.

How do I become a member of UNIQLO?

You may create and register a UNIQLO account on our website here or via our app. Please note that you must be 18 years old and above to register for a UNIQLO membership account. Click here to learn more.

For more frequently asked questions, please visit

UNIQLO Philippines Customer Service