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  • TERMS OF USE & SALE

    Welcome to UNIQLO.com (the "Site"). This Site is made available to you subject to the following Terms and Conditions. Please read these Terms and Conditions carefully before using the Site or ordering any products available for sale or supply on the Site ("Products").

    You should understand that by using the Site or ordering any of our Products listed on our Site, you agree to be bound by these Terms and Conditions. You should print a copy of these Terms and Conditions for future reference.

    Whilst not compulsory, this document can be printed and/or saved by the usual function on your Internet browser: (usually "File" then "Save As"). You can download this document in PDF format and archive it by clicking here. To open the PDF file you need the free program Adobe Reader (at www.adobe.de) or similar programs that can handle the PDF format.

    Please note that our Returns Policy forms part of these Terms and Conditions. Our Returns Policy gives details of conditions governing the return and/or cancellation of products purchased from the Site. Please see the relevant provisions below.

    Please also see our Privacy Policy which explains our security and privacy practices that aim to protect you and your personal information. Please understand that if you refuse to accept these Terms and Conditions, you will not be able to use or order any Products from our Site.

    Information about us

    This Site is operated by UNIQLO EUROPE LTD ("we/us/our"), a company registered in England and Wales (number 4845064), and whose registered address is at UNIQLO EUROPE LTD. 103-113 Regent Street, London, W1B 4HL UK. Our VAT number is 820605757.

    Terms and conditions

    We reserve the right to change these Terms and Conditions from time to time at our sole discretion, and your rights under these Terms and Conditions will be subject to the most current version of these Terms and Conditions posted on this page at the time of your use or purchase, unless any change to these Terms and Conditions is required to be made by law or government authority (in which case it may sometimes be necessary for us to apply the change to orders previously placed by you). Any changes to the Terms and Conditions will be posted on the Site and the date at the top of these Terms and Conditions will be amended to reflect when these Terms and Conditions were last revised.

    We recommend that you revisit these Terms and Conditions regularly to keep informed of the current Terms and Conditions that apply to your use of the Site and the sale, delivery and use of our Products.

    Your continued access and use of the Site after any changes or updates constitutes your acceptance of the new Terms and Conditions.

    Our Returns Policy forms part of these Terms and Conditions. For the avoidance of doubt, in the event of a conflict arising between these Terms and Conditions and our Returns Policy, these Terms and Conditions will take precedence. If you are unsure of your rights under these Terms and Conditions and our Returns Policy, or under our Privacy Policy, please get in touch with our customer service team by visiting our Contact Us page. We will respond by the next working day, Monday to Friday 10am-6pm and Saturday and Sunday 10am-5pm CET. Please be aware that all of our e-mails are conducted in Dutch and English.

    Please note that these Terms and Conditions do not affect your statutory rights as a consumer. For more information about your rights see Consumer Dispute Resolution below. We are under a legal duty to supply Products that are in conformity with the contract.

    LICENCE AND USE OF SITE

    We grant you a limited licence to access and make personal use of the Site and not to download or modify it, or any portion of it, except with our express written consent. This licence does not include any resale or commercial use of the Site or its contents; any collection and use of any Product listings, descriptions, or prices; any derivative use of the Site or its contents; or any use of data mining, robots, or similar data gathering and extraction tools.

    The Site or any portion of the Site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or utilise framing techniques to enclose any trade mark, logo, or other proprietary information (including images, text, page layout, or form) of ours or our affiliates (including our parent company) without our express written consent. You may not use any meta tags or any other "hidden text" utilising our name, trade marks or service marks without our express written consent.

    We may terminate your limited licence to use the Site with immediate effect if you breach any of these Terms and Conditions.

    For transactions via a registered account, you must choose a username and password on completion of registration and prior to any purchase. Alternatively, you may purchase using guest check out which requires no registration.

    You may be held responsible for all actions taken under that username and password if you do not comply with the following and shall only use the Site under your own username and password. You must make every effort to keep your password safe and should not disclose it to anyone. If it is compromised, you must change it by accessing the Password Reset page. You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password.

    Access to the Site (as a whole or in part) is permitted on a temporary basis, and we reserve the right to suspend, or withdraw, or amend the service we provide through, our Site and/or any individual user account, where deemed appropriate, without notice at any time for operational, regulatory, legal or other reasons. Such reasons in respect of may include, but are not limited to, the following (determined in our absolute discretion):

    • Frequent and/or high rate of returns deemed unusual;
    • Behaviour(s) demonstrating the intention to resell and/or to make commercial use; or
    • Suspected multiple accounts held by one user and/or re-registration of a new account by a previously suspended user.

    From time to time, we may restrict access to some parts of the Site, or our entire Site, to users who have registered with us.

    We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, including but not limited to if in our opinion you have failed to comply with any of the provisions of these Terms and Conditions.

    You are responsible for making all arrangements necessary for you to have access to the Site.

    This Site may provide, or third parties may provide, links to other sites or resources. As we have no control over such sites and resources, we are not responsible for the availability of such external sites or resources, do not endorse and are not liable for any content, advertising, products, or other materials on or available from such sites or resources.

    TERMS OF USE FOR DIGITAL CONTENT

    We will take reasonable care to ensure that digital content that we supply on or through the Site does not damage your device or own digital content. You should also take reasonable steps to protect your device and own digital content, for example by complying with any download or installation information or updates that we provide. We strongly recommend that you take care to verify the suitability and compatibility of your device and take reasonable precautions to protect yourself against security issues such as through the installation of anti-virus software. Like all software-based services our Site cannot be promised to be free from errors or bugs. We will, however, use reasonable care and skill in fixing any problems once we become aware of them.

    INTELLECTUAL PROPERTY

    The Site and its content are protected by Intellectual Property Rights. In these Terms and Conditions, "Intellectual Property Rights" means patents, database rights, copyright, design rights (whether registered or unregistered), trade marks (whether registered or unregistered) and other similar rights, together with the right to apply for the protection of any such rights.

    As between you and us, all Intellectual Property Rights in the Site and these Terms and Conditions are and will be owned by us absolutely and you are not allowed to use any such Intellectual Property Rights without our or our licensors’ express agreement. This includes the UNIQLO name and logo which are protected as registered trade marks in Europe.

    Any goodwill accruing from use of this Site and our or our affiliates' or licensors’ trade marks, trade and business names and service marks under these Terms and Conditions will vest in us and/or our affiliates and licensors, as appropriate.

    CONTRACT CREATION AND ELECTRONIC CONTRACTING

    To place an order on the Site, you must be at least 18 years old and a consumer (not a reseller).

    The technical steps required to create a contract between you and us for the sale of any Products are as follows:

    • You place the order for your Products on the Site by pressing the ‘place order and pay with this card' button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Site.
    • An order can be paid for by debit or credit card (MasterCard®, Visa®, American Express®, Maestro® (previously Switch), Visa Electron® and Visa Delta®). We do not accept cash or cheques for online purchases.
    • If you have a voucher, promotion or discount code, this should be entered during the checkout process to be valid.
    • We will send to you an order acknowledgement e-mail once your order has been placed. This is not an order confirmation or order acceptance from us. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product.
    • When your Product is shipped from our warehouse we will send you a dispatch confirmation e-mail.
    • • Unless you and we agree otherwise, order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered unless we have notified you that we do not accept your order, or that it has been cancelled (see Pricing below). The contract will relate only to those Products whose dispatch we have confirmed in the dispatch confirmation e-mail. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate dispatch confirmation email.
    • We will process your payment at the time of preparing your Products for dispatch.

    INVOICING

    Where UNIQLO elects, or as is required by applicable law, UNIQLO will make available an invoice in your user account area of the Site or send you an invoice within your order. If the invoice is lost by you, please get in touch with our customer service team by visiting our Contact Us page. We will respond by the next working day, Monday to Friday 9am – 6pm CET. You are encouraged to retain your tax invoice for your records and as a reference to our contract.

    Please be aware that all of our e-mails are conducted in Dutch and English.

    PRICING

    UNIQLO uses all reasonable efforts to ensure that all pricing information on the Site is correct and up-to-date, but errors do sometimes occur. If an error occurs and a Product is mispriced, then we shall contact you and unless you and we agree otherwise, UNIQLO is entitled to not accept your order and there will be no sales contract between you and UNIQLO in respect of that Product with any payment refunded.

    All prices and charges on the Site are in Euros (€). Delivery charges may apply in addition and these will be clearly displayed during the order process.

    The total cost for delivery will be itemised and identified on the payment screen, your order confirmation e-mail and on your tax invoice. If you have a discount promotional code it is entirely your responsibility to ensure this is included in the relevant section during the order process. A promotional code or discount offer cannot be applied after you confirm your order.

    Non acceptance of an order may be a result of one of the following:

    • The Product you ordered being unavailable from stock;
    • Our inability to obtain authorisation for your payment;
    • Any risk assessment UNIQLO may have with regards to the transaction;
    • We believe that you may be under 18, a reseller or otherwise do not meet the eligibility to order criteria set out in these Terms and Conditions; or
    • The identification, by us, of an error within the Product information, including, but not limited to, price or in relation to a promotion.

    If there are any problems with your order we shall contact you as soon as possible. We reserve the right to reject any offer to purchase a Product by you at any time.

    Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

    YOUR RIGHT OF TERMINATION

    You can terminate your contract with us for the sale of a Product and receive a refund subject to and in accordance with the provisions set out in our Returns Policy. This policy forms part of and is an extension of these Terms and Conditions and should be read carefully before purchasing any Product.

    If anything is not clear from our policy then please get in touch with our customer service team by visiting our Contact Us page. We will respond by the next working day, Monday to Friday 10am-6pm and Saturday and Sunday 10am-5pm CET. Please be aware that all of our e-mails are conducted in Dutch and English.

    PROMOTION AND DISCOUNT CODES

    As explained above any discount and promotional codes should be entered during the checkout process to be valid and cannot be used on orders containing baby or kids wear. Discounts and discount thresholds and promotional codes exclude delivery charges. Discounts and promotional codes cannot be used in conjunction with any other offers.

    Our Site exclusive offers are only applicable to online purchases; these offers do not apply to our physical stores. If a customer wishes to benefit from these exclusive online offers they will need to place an order online. Please note: if you purchase an item that is exclusively on offer online in one of our physical stores at full price, you will not be entitled to a refund for the difference in amount.

    OUR PRODUCTS

    You should bear in mind that buying clothing and accessories over the Internet provides a different shopping experience to buying in store.

    Be aware that: the colours which are shown on the Site will depend on many factors – including your device’s display settings; and we cannot guarantee that your screen's display of any colour will accurately reflect the colour of the products on delivery and/or receipt.

    The weights, measurements, sizes, dimensions and capacities shown on the Site are provided as a best estimate only and variations in the manufacturing processes may affect the fabrics and designs of the Products meaning that Products delivered may have minor differences in appearance to how they are displayed and described on the Site.

    Any delivery estimates given are estimates only please see DELIVERY below.

    The Products and promotions which are offered on the Site may not be available in store and vice versa. All prices are, unless otherwise stated, inclusive of VAT at the applicable rate (if that rate changes between the date of your and the date of our acceptance we may adjust the price to reflect that change) and exclude delivery charges which will be added during checkout before you confirm your order.

    COMMUNICATIONS

    You may submit material such as reviews, ratings, suggestions, ideas, comments, questions, or other information (“User Material”) to us as and where permitted on the Site provided that your User Material is lawful and does not nor try to (a) harm, harass or hurt other people or breach privacy or be defamatory; (b) misuse or infringe any Intellectual Property Rights; (c) be pornographic, offensive or objectionable; (d) promote or incite discrimination, intolerance, hatred or violence; (d) refer to political, religious or other inappropriate or unsuitable issues or themes; (e) include commercial or other advertising or promotions or be provided because you have a contract or arrangement to do so or are under the control of a third party (see also Ratings and Reviews below); (f) be false, fraudulent, misleading or malicious; (g) distribute viruses or harmful code; (h) jeopardize the security or integrity of our Site; or (i) damage, disable or overburden our Site including through use of bots or other automated means of access (together the “Content Policy”).

    You are responsible for your User Material and for ensuring that it complies with the Content Policy. You may have legal liability to us and third parties if it does not. We may, but are not obliged to, report breaches of the Content Policy to third parties including regulatory or law enforcement bodies.

    We may, but are not obliged to, monitor and review as well as edit, remove or refuse to post any of User Material at our sole discretion at any time. We may remove any of your User Material at any time and without notice including if we believe you have not complied with the Content Policy.

    Your User Material will be treated as non-confidential and made freely available for use on our Site and may be linked to, copied or used further online or in other media worldwide without restriction by anyone, including by us for promotional, advertising and other purposes, on an irrevocable and perpetual basis to the fullest extent permitted by law (the “Agreed Usage”). You grant all rights, permissions and consents necessary to enable such Agreed Usage without restriction or infringement, including in order to amend and adapt your User Material, and without any approval or consent from or any payment or credit to you or any other person.

    RATINGS AND REVIEWS

    If your User Material endorses or criticizes products or services, whether or not in any specific ratings or reviews part of our Site, then in addition to complying with the Content Policy above and providing an honest, accurate and independent good faith opinion on your genuine experience of the product or service, you must also make very clear in your User Material if: (a) you have, or have had, any form of relationship with a supplier or other person and/or received or been promised any form of reward or incentive such as money, discounts, free products or services or other gifts, even if unsolicited, in connection with your User Material; or (b) you are employed by or work for us or our affiliates or any of our business partners.

    DISCLAIMERS

    Our Site will not be available at all times. We may suspend or withdraw it at any time at our sole discretion whether on a temporary or permanent basis including for maintenance and other technical reasons. We may give prior notice to you but do not have to do so.

    We use reasonable care in compiling and presenting the content of the Site, but like all software-based services it cannot be promised to be free from errors or bugs. We will, however, use reasonable care and skill in fixing any problems once we become aware of them.

    WARRANTY

    Notwithstanding anything to the contrary in these Terms and Conditions, all Products supplied by us are warranted to be of satisfactory quality, reasonably fit for purpose and free from defects in workmanship or materials for a period as shown on the Site. This warranty does not affect your statutory rights as a consumer.

    This warranty is only valid with proof of purchase from UNIQLO and does not apply to any defect in the Products arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than in accordance with our instructions, or any alteration or repair carried out without our approval.

    Legal rights under applicable mandatory national law governing the sale of consumer goods are not affected by this warranty.

    LIMITATION OF LIABILITY

    We will not be liable to you if we are prevented or delayed from complying with our obligations under these Terms and Conditions by anything you (or anyone acting on your behalf) does or fails to do or due to events which are beyond our reasonable control (see Events Beyond Our Control below).

    Notwithstanding anything to the contrary in these Terms and Conditions, our liability for losses you suffer arising under or in connection with our breach of these Terms and Conditions (whether in contract, tort or otherwise) is limited to the purchase price of the Product you purchased and any losses which are a foreseeable consequence of us breaking this agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

    As this Site is for private non-commercial use only and as we only sell to consumers, we shall not in any event be liable to you or anyone else in relation to your use of the Site and/or the purchase or supply of Products through our Site for business-related loss, damage or costs such as wasted management time or lost profits, business, revenue, goodwill, or anticipated savings, or for any loss of, or damage to, data.

    Please note that you have certain rights as a consumer, including legal rights relating to faulty or incorrectly described products. Nothing in these Terms and Conditions will affect these legal rights and, in particular, UNIQLO will perform its obligations under these Terms with reasonable care and skill. Notwithstanding anything to the contrary in these Terms and Conditions, this provision does not include or limit in any way our liability:

    • For fraud or fraudulent misrepresentation; or
    • For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

    EVENTS BEYOND OUR CONTROL

    We will not be liable to you or anyone else in relation to your use of the Site and/or the purchase or supply of Products through our Site or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms and Conditions that is caused by a third party unconnected with our own performance or any acts or other events which are outside our or our suppliers' control even though we or they have taken reasonable care (“Event Outside Our Control”).

    If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms and Conditions: (a) we will contact you as soon as reasonably possible to notify you; and (b) our obligations under these Terms and Conditions will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control and we will use reasonable endeavours to find a solution.

    You may cancel your order affected by an Event Outside Our Control which has continued for more than 14 days. To cancel, please contact us by visiting our Contact Us page. If you opt to cancel, we will refund the price you have paid (if any), including any delivery charges.

    PRIVACY POLICY

    Registration data and certain other information about you are subject to our Privacy Policy. For more information, please see our Privacy Policy.

    General

    We may communicate with you by email or by posting notices on the Site. You may contact us by visiting our Contact Us page. Please be aware that all our emails are conducted in Dutch and English.

    If you breach any of these Terms and Conditions and we do not take any action against you, we may still take action against you later or if you breach the same provision on another occasion or if you breach a different provision.

    We intend to rely upon the written terms set out in these Terms and Conditions as the entire understanding between us relating to any contract for sales of Products. If you and we agree any other changes, please make sure that you request that these are confirmed in writing. That way we can avoid any problems surrounding what we or you are expected to do in relation to your order.

    Only you or we have the right to enforce any provision under these Terms and Conditions and neither you or we need to ask anyone else to be able to enter into, end or change it.

    We may transfer our rights and obligations under these Terms and Conditions to another organisation, and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under these Terms and Conditions. We will wherever possible provide you with prior notice of this.

    These Terms and Conditions shall be governed by and construed in accordance with the laws of England, but subject to the mandatory consumer law of your country of residence. You and we agree to submit to the non-exclusive jurisdiction of the Dutch courts. This means you are able to bring a legal action relating to these Terms in England, but you may also bring an action in your country of residence.

    CONSUMER DISPUTE RESOLUTION

    If you have a complaint about a product, our website or anything else, please get in touch with our customer service team by visiting our Contact Us page.

    To the extent to the applicable law, we may not be required and/or willing to participate in an alternative consumer dispute resolution by a consumer arbitration body. We constantly strive to solve potential disputes with our customers on our own.

    If you are unable to resolve it with us and then wish to take your complaint to another body, you may do so with the Dispute Resolution Board via the European ODR Platform: http://ec.europa.eu/consumers/odr/

    DELIVERY

    We endeavour to deliver your Products within the timescales set out in the FAQs or if no delivery date is specified with 30 days of the dispatch confirmation email (unless you and we have agreed otherwise), unfortunately we are unable to guarantee that they will not be affected by unforeseen issues affecting our carrier. Accordingly, delivery timescales should be treated as estimates only. If we fail to deliver with the estimated delivery times above, and you and we do not agree an extension, you may cancel your order. To cancel, please contact us by visiting our Contact Us page. If you opt to cancel, we will refund the price you have paid (if any), including any delivery charges. The Products will become your responsibility at/from the time of delivery of the Products to you.

    OUR COMMITMENT TO ACCESSIBILITY

    UNIQLO is committed to making our Site content accessible and user friendly to everyone. If you are having difficulty viewing or navigating the content on this Site, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please visit our Contact Us page to let us know or email our team at contactusnl@uniqlo.eu with “Disabled Access” in the subject line, providing a description of the specific feature you feel is not fully accessible or a suggestion for improvement. We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies.

    Questions and enquiries related to this policy should be directed to:

    UNIQLO EUROPE LTD.
    103-113 Regent Street, London, W1B 4HL
    UK

    E-mail: contactusnl@uniqlo.eu

    © UNIQLO EUROPE LTD. 2015

    Registered in England & Wales - Number 4845064

    VAT Number - 820605757