About Order & Pick Service
A convenient shopping experience with free shipping. Orders can be picked up in as little as 2 hours.
※ Orders are received by the store 30 minutes after placement (Cancellation is possible within 30 minutes after order placed).
※ ORDER & PICK is limited to selected stores and is available for pickup during business hours only.
※ ORDER & PICK is not eligible for any novelty.
Shop faster with ORDER & PICK. Choose your favorite products and pick up your order starting from 2 hours after payment at selected stores, during operating hours.
Find products online and pick them up at your nearest UNIQLO store for your convenience.
Get the product you want in store, even if it's out of stock online.
How to Order & Pick
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1Order onlineOrder online
Check the product page to see if an item is available for in-store pickup. Select your pickup location and click "ORDER & PICK". -
2Receive your ready-for-pickup emailReceive your ready-for-pickup email
You'll receive an email notification that your order is ready for pickup at the store.
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3Pick up at the storePick up from store
Collect your order during the store's operating hours by showing your membership barcode or the order number.
Select products may be unavailable for Order & Pick services.
Delivery Services Available on UNIQLO.com
| ORDER & PICK | CLICK & COLLECT | HOME DELIVERY | |
|---|---|---|---|
| SHIPPING DESTINATION | Your preferred UNIQLO store *Available at all stores except KLIA2 and Aman Central. |
Your preferred UNIQLO store | To your preferred address |
|
SHIPPING COST
|
Free shipping
|
Free shipping
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Free shipping with a minimum purchase of RM150
|
|
DELIVERY SPEED
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Pick up your order 2 hours after payment at your selected store
|
West Malaysia: 2 - 3 working days
East Malaysia: 4 - 5 working days
|
West Malaysia: 2 - 3 working days
East Malaysia: 4 - 6 working days
|
| PRODUCT STOCK |
From store stock
(Extra Size is not available)
|
From store stock + online | From store stock + online |
| PAYMENT METHOD | Credit card and debit card only | Valid for all payments | Valid for all payments |
FAQs
After you have received an email that your order is ready for pick up, please show your UNIQLO App Membership Barcode or your order number at the collection counter for parcel collection.
Our team will be preparing your order as soon as possible during the store opening hours. We aim to have your order ready in as little as 2 hours, however during peak times it may take a little longer so please wait to receive your email that your order is ready for pick up.
We ask that you please double check that Order & Pick has been selected, as Click and Collect is a different service. This ensures that the item comes from the store's inventory.
You have 14 days to collect your order from the store once you receive the "Your order is ready to collect" email.
We cannot make any changes to orders once they are confirmed. If you cannot pick up your order, we can extend your collection time or process a refund upon request when it is ready to collect. Please contact our Customer Care team below via chat or email for further assistance.
Please click here about returning or exchanging your ORDER & PICK order.
If you receive an email that your ORDER & PICK order has been cancelled, it may be due to one or more items being out of stock at the store. We sincerely apologize for the inconvenience and payment will be automatically revert back in your account within 7-14 business days.
No, Order & Pick service is not eligible for any novelty as this service allows customer to skip the queue and collect item after 2 hours.
Help
For more inquiries, please contact us in the FAQ link.