On Tax-Free Shopping
Frequently Asked Questions (FAQ) On Returns and Exchanges
Q.01Can tax-free purchases be returned or exchanged?
It is possible to return and exchange tax-free purchases at the store where the items were purchased. Please note, however, that if the total purchase falls below 5,000 yen due to a return, the entire purchase will no longer be eligible for tax exemption.
Q.02If tax-free-eligible items were unknowingly purchased without the tax exemption, is it possible to return the products and re-purchase them with the tax exemption?
Yes. In such cases, please process the returns as usual and complete transactions with the tax exemption. However, please confirm that the purchase conditions (total purchase amount of 5,000 yen and above), are met and that customers are able to submit their passports.
Q.03Is it possible to return items that were purchased from other stores at the regular price be returned and re-purchased with the tax exemption?
Yes. In such cases, please process the returns as usual and complete transactions with the tax exemption. However, please confirm that the purchase conditions (total purchase amount of 5,000 yen and above), are met and that customers are able to submit their passports.
Q.04Is it possible to process returns made at other stores and apply the tax exemption for purchases made at other stores at the regular price with just the receipt (and without the actual products)?
No. The actual products must be produced in order to process any return.
Q.05Can purchases be returned at UNIQLO stores outside of Japan?
Products purchased in Japan can only be returned in Japan.
Q.06Can tax-free purchases be returned/exchanged?？
Yes.
However, items can only be returned or exchanged if the following conditions are met.
(1) Items are returned/exchanged are exchanged at the store where the purchase was made
(2) All products listed in the receipt are brought to the store
⇒If the purchase amount will change due to the return/exchange, the entire transaction will need to cancelled and re-purchased after re-calculating the tax-free price.
⇒In addition, if the total amount falls short of 5,000 yen following the return/exchange, it will no longer be eligible for tax exemption.
However, items can only be returned or exchanged if the following conditions are met.
(1) Items are returned/exchanged are exchanged at the store where the purchase was made
(2) All products listed in the receipt are brought to the store
⇒If the purchase amount will change due to the return/exchange, the entire transaction will need to cancelled and re-purchased after re-calculating the tax-free price.
⇒In addition, if the total amount falls short of 5,000 yen following the return/exchange, it will no longer be eligible for tax exemption.