On Tax-Free Shopping
Frequently Asked Questions (FAQ) Others
Q.01Are re-writes of the "Record of Purchase of Consumption Tax-Exempt for Export" and the "Purchaser's Oath" required if the customer wants to make additional purchases?
Yes, re-writes are required. In such cases, please cancel all the previous purchases and prepare a new documents.
Q.02Can the purchased products be worn before leaving the country?
There is no problem with wearing them. However, please note that the purchased products must be carried with the person when leaving the country.
Q.03What should customers do if purchased products are lost?
The customer must submit an application to certify the loss of items purchased at the store that offered consumption tax exemption for export. Please create the fixed format document for submission and give it to the customer.
Q.04Can receipts be issued?
Yes. Please handle tax-free purchases like a regular sale.
Q.05When will the tax exemption be applied?
The tax exemption will be applied at checkout.
Q.06Can tax-free purchases be placed in suitcases when passing through customs?
Yes, it will not be a problem.
Q.07Can the purchased items be used in Japan? Is it possible to give them to others as a gift?
There is no problem with using products before leaving Japan. While transfer is possible, a condition of the tax exemption is that individuals must have all the products listed in the receipt when passing through customs.