About Click and Collect Same Day Service

No. Same day delivery ONLY available for Click & Collect at below stores:

Complete the payment within 00.01 WIB - 11.59 WIB to have your order delivered within the same day to the selected store.

If the payment is done outside the mentioned time and orders with gift wrapping and alteration service, the normal delivery estimation will be applied. (Up to 2 days for Jabodetabek area)

For same day service, the order will be ready to be picked up at the store around 19.00 - 21.00 WIB.

If you haven’t received the email with a barcode and the order status is still “preparing” or “shipped”, that means your order is still processed and not yet ready to be picked up.

Please be willing to wait until you receive the email with a barcode or until the order status is updated to “Ready to Pick Up”.

No, the cut off time for same day service is 11.59 WIB.Therefore, if you pay above that time, it will be processed by regular service, which is 1 - 2 days.

Please go to the store's cashier and show the email with the barcode or order details on app with the status “Ready for pickup” to our store staff.

Notes: You can also ask a relative or an online driver to pick up the order by informing the person below document and ask them to show it to the store's staff.

- Screenshot of the pickup barcode in the email, or

- Screenshot of the order details showing the status of “Ready for Pickup”

Please collect your orders within 14 days upon receiving the e-mail notification that your order is ready for collection.

You can either extend the collection holding period or process it for a refund. Please contact our Customer Support for the confirmation.

We are here if you are having trouble. For any questions or feedback, please feel free to contact us on: