Shopping at UNIQLO

Prevention measures at stores information:

IN STORE MEASURES

WHAT MEASURES ARE YOU TAKING IN STORE TO PROTECT STAFF AND CUSTOMERS DURING THIS TIME?

The health and safety of our employees and customers is of the utmost importance to us.

Our steps towards reopening are based on the recommendations of local health authorities along with our learnings from other markets. As a first step, we undertake a thorough cleaning of all of our stores ahead of reopening. We then implement a range of measures, such as mask wearing, enhanced disinfectant procedures, and floor markings to help customers observe social distancing.

Social distancing measures

Limited number of people in the store at any point in time

Frequent cleaning inside the store

Customer queuing gaps at cash register

WILL ALL OF YOUR STORE SERVICES BE AVAILABLE DURING THIS REOPENING PHASE PERIOD?

While ensuring our customers can experience the store in the safest possible environment, we are also taking steps to ensure that our safety measures can be implemented thoroughly. For example, we’ll be limiting the number of cashiers and fitting rooms per store and our alterations service will not be available for the time being.

IS CLICK AND COLLECT OPERATING IN STORES OPENED DURING THIS TIME?

Yes - Click and Collect is available in our Belgium and Netherlands stores. For more information about this service please visit: https://www.uniqlo.com/eu/en/company/faq/click-collect

REFUNDS & EXCHANGES

HOW DO I RETURN MY IN-STORE PURCHASE?

Our returns policy has been temporarily extended to allow returns up to 100 days after the date of your purchase (as long as this purchase date is on or after xxx). All standard conditions apply, see our: FAQ's, Frequently Asked Questions | UNIQLO EU

HOW DO I RETURN MY ONLINE PURCHASE?

You can return your items for FREE via Hermes Parcel Shop or Collect +. Our returns policy has been temporarily extended to allow returns up to 100 days after the date of your purchase (as long as this purchase date is on or after xxxx 2020). All standard conditions apply.

Please note, refunds can take up to 15 working days from the date in which we receive the returned products, which will then be made to the method of payment used to place your order.
For more information please visit our Frequently Asked Questions page.

STORE OPENING TIMES

Visit our Store locator for more information

Store Locator

FIND OUT MORE

About the measures that we’ll be taking during this time to support our customers and employees as much as possible.