FAQ'S

PAYMENT

How can I pay for my order?

You can pay for your order using MasterCard, Visa, American Express, Visa Electron, Visa Delta, CartaSi, Dankort and PayPal.


Payment is taken once the order is dispatched. Please ensure that the billing address entered matches the address the card is registered to. Please note we do not currently accept cheques, bank transfer or payment via telephone.


What currency do you accept?

All payments via this website are made in Euros (€ EUR). The pricing of products will be shown on the product pages.


Can I have my order delivered to a different address from my billing address?

The billing and shipping addresses can be different. Please ensure that both addresses are from one of our deliverable countries. To see which countries we deliver to please click here. Unfortunately, for security reasons we cannot currently accept orders with a card registered to a billing address outside the deliverable countries.


What information do I need to enter?

To make a purchase you will need to enter you debit/credit card number, expiry date, start date and CVV number (security number).


What is a CVV number?

A CVV number ("Card Verification Value") is a 3 digit number found the back of VISA®, MasterCard® and Discover® branded credit and debit cards and on the front of American Express® branded credit or debit cards. This is also known as the security number.


Can I use PayPal?

You are able to pay for orders on our website using your PayPal account. During the checkout, you will be offered the choice to pay with a debit/credit card or to checkout using PayPal.

If you use PayPal, you will need to tick the box to accept our Terms and Conditions and then you will be taken to the PayPal site to complete your order.

Please note, that orders paid for using PayPal cannot be refunded or exchanged at any of our Uniqlo stores.


What security checks are in place to ensure my purchase is valid?

All credit/debit cards are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to or does not authorise payment then we will not accept your order.


How do you keep my personal information secure?

We take your privacy and security very seriously. When you shop on our website we protect your payment details so that all your information is encrypted before it is sent over the internet. Please read our Privacy Policy for further details.


How safe is shopping on www.uniqlo.com?

UNIQLO maintains the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions.