FAQ'S

Promotion & Discount Codes

What are UNIQLO discount codes?

UNIQLO discount codes are codes which can be applied to your order to receive a discount. Discounts offered can range from free shipping to a value/percentage off your order. Discounts offered where a threshold is required will exclude the delivery charge. Discounts cannot be used in conjunction with any other offers.


Where can I get a discount code?

UNIQLO discount codes can be found in our newsletters or are given away as part of online competitions. Just subscribe to our subscribe and we will email you our offers and discount codes. Discount codes can also be found in the fashion press. Please refer to the terms and conditions for our promotional codes as they will vary. Please be aware that selected discount codes may only be used by UNIQLO account holders.


Discount codes found on voucher sites or forums are not endorsed by UNIQLO and are outside of our control. This may result in these codes being invalid or expired. These codes will not be authorised by UNIQLO.


How do I add a discount code?

There is a box underneath the items listed on the ‘My Shopping Bag’ pagewhere you can enter your discount code. The discount code and deduction will appear immediately and be applied to the total amount. If it is not applied at this point, this code cannot be redeemed at a later stage or after your order has been processed. Please note, only one discount code can be used per order.


Please be aware that selected discount codes may only be used by UNIQLO account holders. To register an account and gain access to exclusive offers, your order history and a faster checkout, click here .


I forgot to add a discount code!

Unfortunately, as stated in our terms and conditions , if you did not enter your discount code at the checkout, we cannot apply it to your current order or amend your payment.


I entered my discount code but it didn't work!

Our system recognises valid discount codes. If a discount has not been deducted from your order when the code is entered, you should check that the code has not expired and that it meets the terms and conditions of the offer. Unfortunately, as stated in our terms and conditions , if you did not enter your discount code at the checkout, we cannot apply it to your current order or amend your payment.

If your order meets the terms and conditions of the offer, but the discount has not been deducted, please contact us, prior to completing your order, so it can be looked in to fully.


How do discount codes affect my rights when returning my order?

If you decide to return an order that has been purchased with a discount code/offer applied, the amount refunded will be subject to the minimum spend placed on the offer. This means that if the items returned bring the remaining total below the minimum spend of the offer, then the discounted amount will be deducted from the refund amount. For example, a 10€ discount (with a minimum threshold spend of 60€ – excluding the delivery charge) will be removed if the returned product(s) brings the total order value below 60€.


A discount code which requires a minimum spend will exclude the delivery charge and is only based on the total product/s spend.


Returning an order with a free postage discount (which has not been provided as a code, but applied automatically) will not affect the refund value. If the original order was returned and you would like to reorder another size, we cannot reissue or deduct the discount from your new order or apply free shipping.