COVID-19 service updates

IN STORE MEASURES


WHAT MEASURES ARE YOU TAKING IN STORE TO PROTECT STAFF AND CUSTOMERS DURING THIS TIME?

The health and safety of our employees and customers is of the utmost importance to us.


Our steps towards reopening are based on the recommendations of local health authorities along with our learnings from other markets. As a first step, we undertake a thorough cleaning of all of our stores ahead of reopening. We then implement a range of measures, such as mask wearing, enhanced disinfectant procedures, and floor markings to help customers observe social distancing.



WILL ALL OF YOUR STORE SERVICES BE AVAILABLE DURING THIS REOPENING PHASE PERIOD?

While ensuring our customers can experience the store in the safest possible environment, we are also taking steps to ensure that our safety measures can be implemented thoroughly. For example, we’ll be limiting the number of cashiers and fitting rooms per store and our alterations service will not be available for the time being.
Our UNIQLO COPENHAGEN STRØGET store reopened on 11/05/2020. For more information about the opening hours and store address please visit:
https://www.uniqlo.com/dk/en/content/store-locator.html?storeId=12301001
Our online store remains open and we continue providing support via our Customer Service team.


IS CLICK AND COLLECT OPERATING IN YOUR STORES THAT ARE OPEN DURING THIS TIME?

Yes, our Click and Collect service will be available from the same day as the reopening of the store. For more information about this service please visit:
https://www.uniqlo.com/dk/en/company/faq/click-collect



IS CLICK AND COLLECT OPERATING IN STORES OPENED DURING THIS TIME?

Yes - Click and Collect is available in our Belgium and Netherlands stores. For more information about this service please visit: https://www.uniqlo.com/dk/en/company/faq/click-collect



REFUNDS & EXCHANGES


HOW DO I RETURN MY IN-STORE PURCHASE?

Our returns policy has been temporarily extended to allow returns up to 100 days after the date of your purchase (as long as this purchase date is after 16/02/2020 and before 01/06/2020).
For your online purchases, you can always return/exchange your items in our UNIQLO store presenting your invoice which is attached in your shipment confirmation email and the same card you used to place the order. (This does not apply to orders paid by PayPal)
All standard conditions apply. Please see our Frequently Asked Questions page for more information.


HOW DO I RETURN MY ONLINE PURCHASE?

You can return your items via the post office using the enclosed returns label in your parcel. Our returns policy has been temporarily extended to allow returns up to 100 days after the date of your purchase (as long as this purchase date is on or after February 16th, 2020 and before 01/06/2020).

Please note, refunds can take up to 15 working days from the date in which we receive the returned products, which will then be made to the method of payment used to place your order.
For more information please visit our Frequently Asked Questions page for more information.



MY DELIVERY


IS MY DELIVERY SAFE?

All of our carriers are taking necessary precautions and have therefore introduced contactless deliveries, meaning there will be no direct contact with the driver. To ensure further safety to you and our drivers (where it exists), we will also be using the safe place locations.


MY CLICK & COLLECT ORDER IS IN MY LOCAL STORE WHICH IS WAS CLOSED but now it is open?

Your Click & Collect parcel is safe and with us. We will get in touch with you as soon as we reopen our stores and will allow you to come and collect your C&C parcel for 7 days from the reopening date.


MY CLICK & COLLECT ORDER IS IN MY LOCAL STORE BUT I NO LONGER WANT IT, WHAT SHOULD I DO?

All orders will be returned to our warehouse after 7 days once our stores reopen. Once they are received at the warehouse, we will process a refund automatically. Please contact our dedicated customer care team in case you have more questions, you can Contact us here


MY CLICK & COLLECT ORDER HAS BEEN PLACED BUT I HAVE NOT RECEIVED A CONFIRMATION EMAIL, WHAT SHOULD I DO?

It is likely that our courier team is waiting for the safest opportunity to deliver it to your local UNIQLO store. Should this be the case, we will get in touch with you as soon as we reopen our stores to let you know when your order will be ready to collect. If you are still uncertain, please do not hesitate to Contact us