RE.UNIQLO STUDIO

Your UNIQLO clothes have a long life ahead of them. We're creating something positive for the future by keeping UNIQLO items in circulation, maximising all the possibilities our clothes have to offer. This is RE.UNIQLO STUDIO. Repair your favourite clothes so you can keep wearing and loving them. Remake them into fresh new items. Donate clothes to people in the community who really need them. Well-worn clothes are recycled and turned into materials for new clothing and resources. By creating new jobs for clothes that have run their course, we're investing in tomorrow. RE.UNIQLO STUDIO is here to make the RE.UNIQLO dream a reality.

Our RE.UNIQLO STUDIO initiative is starting to spread around the world. Do you have clothes that you no longer wear because they have a small hole in them, or the hem is frayed, or they have lost a button? You might have clothes that have been left hanging in the closet and forgotten. If you do, please bring them to our RE.UNIQLO STUDIO, and we will suggest how to get the most out of them through repairing, remaking, reusing, or recycling.

Carefully repair damaged areas so your favourite clothes can be worn and loved for a long time.

Knitwear

Jeans

Various garments

Various garments

Remake your UNIQLO clothes into fresh new items or customise them however you like.

The sashiko service that took our UNIQLO Regent Street Store in London by storm is now available in Japan. Traditionally, Japanese sashiko involved embroidering clothes with geometric patterns to repair or fortify them or to provide better protection against the cold. We seek to customise your LifeWear by incorporating this approach and providing additional design features and functionality, so you can enjoy wearing your clothes for longer. If you have any UNIQLO clothes that you no longer wear because they have holes in them or they have some frayed areas, please bring them to your local RE.UNIQLO STUDIO for repair.

When ordering our repair and remake services, you confirm you have read and agreed to the following terms and conditions.

・Depending on the type of material, the nature of the damaged area, and the condition of the clothes, the repair might not turn out exactly as you imagined. In such cases, we do not offer a refund. ・If we do not have the same colour thread, we will match the thread to the fabric as closely as possible.

Collecting finished items

※We will inform you of the date of delivery at the time of acceptance. ※The finished product may be delivered the next day or later. ※Sashiko may take from 3 days to 2 weeks, depending on the contents of the order and condition of the garment. Please pick up your repaired and remade items within 6 months of the pickup date conveyed at the time of ordering the repair service. If you are unable to pick up the item by the due date, it will be recycled under our RE.UNIQLO programme. You will need to bring your customer receipt with you when collecting your order.

Returns, exchanges and compensation

We do not accept returns or exchanges of repaired or remade items. If there is any problem with the repaired area after you have collected your garment, we will repair the damaged area again free of charge if it is within the 30 day collection period and you still have your receipt. If the damaged area worsens or the item is soiled or spoiled due to circumstances at the repair site and we are unable to restore it to its original condition, we will compensate you by exchanging the item for something of equivalent value sold in the store.

It only takes a little creativity to give your worn-out clothes new life. The repair shop at the UNIQLO Regent Street store was inspired by a Berlin-based initiative that began as our first in-store repair studio. We chose Berlin for this new venture because of the city’s receptivity to tailoring in general and to traditional Japanese practices, like kintsugi, in particular. At first, our staff had never done more than hem trousers. To bridge the gap, since 2015 we’ve partnered with Berliner Stadtmission, an NGO that collects used clothes at our stores for reuse and upcycling. With their collaboration, we opened a repair and upcycling studio at the Berlin Tauentzienstrasse store in August 2021. This is an opportunity for UNIQLO and customers to make something together. To do this, we hold workshops where we have a conversation about clothing and the true value of repairs while mending items. For the first ten months, studio space was available free of charge on Thursday, Friday and Saturday afternoons, alongside regular paid services. By hosting these collaborative events, we’ve helped to make upcycling a familiar practice. Our goal is for the atmosphere to combine play with creativity. You might sit down and make a tote bag from a pair of jeans or T-shirt, or use some denim fabric to create a wallet or even a pair of earrings. It’s easy to view these things through the lenses of ecology and sustainability, but this practice of exchanging ideas with customers while making new, unique objects has had the added benefit of capturing the interest of staff in other regions. As a result, the repair studio idea has branched out from Berlin to other UNIQLO stores all over the world.

We followed Berlin’s example and opened a RE.UNIQLO repair store at our SoHo store in January 2022. These in-store repair services have become quite popular in the US among customers who want to get the most out of their clothes. Simple repair jobs like fixing holes in down jackets and jeans have won the hearts of New Yorkers, known for their discerning taste. But things aren’t only picking up in Europe and the US. This past March, employees at our store in Ang Mo Kio in Singapore received basic training in sewing and alterations, establishing our first in-store repair studio in the country. In April, another repair studio opened at DA Square in Malaysia, with an upcycling studio opening in UNIQLO Taipei. In addition to basic services like mending holes and fixing buttons, these studios have set the bar high with upcycled items made from worn-out UNIQLO products, like recycled cushions, tote bags and card cases. These exciting ways of upcycling clothing are what happens when you blend old-time perspectives and techniques with the values of today. These initiatives have made the circle even wider, brightening our future relationship with clothes.