How much does Click and Collect cost?
Click and Collect is free for all orders with no minimum spend required.
Will I be notified when my order arrives in the store?
Yes, once your order has arrived in the store, we will send you another Notification e-mail that your purchase has arrived and is now ready to be claimed. Please bring with you your Notification e-mail when you claim your item at your selected store.
You may also log in to your UNIQLO account to see the status of your order.
How long do I have to collect my order?
Please collect your purchase within 14-days once you receive your Notification e-mail that your purchase has already arrived in the store.
What happens if I am unable to collect my order?
If you are unable to collect your order within 14-days, the order will be returned back to us and a refund process will be observed. Process will take another 14-working days upon receiving the item in the warehouse.
What if I was not able to make it to the collection time and would still want to claim the item?
Unclaimed items will be automatically returned back to warehouse and a refund process will be observed. If you still want to receive the item, it must be purchased again. Please note that your reordered item is still subject to availability.