Privacy Policy

UNIQLO Privacypolicy

This Privacy Policy sets out the basis on which any personal data we collect from you or which you provide to us through the uniqlo.co.uk website (the "Site") will be processed. By continuing to use the Site and/or using the products and services made available to you on the Site, you are agreeing to the terms of this policy.

For the purposes of the UK Data Protection Act 1998 (the "Act"), UNIQLO (UK) LTD ("We") are the data controllers (as defined in the Act) of the personal data (as defined in the Act) which we collect from you or which you provide to us through the "Site". We guarantee to comply with the standards, procedures and requirements laid down in the Act to ensure that your personal data is kept secure and processed fairly and lawfully.

What Information do we collect?

You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service. We may collect this information even if you do not register with us.

We collect and process the following data:

  • "Personal Information" comprising:
    • your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password;
    • information which you provide when you enter a competition or promotion sponsored by us or when you report a problem with our Site;
    • a record of your correspondence if you contact us;
  • information about where you are on the internet (e.g. the URL you came from, IP address and Top Level Domain), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our Site ("User Information"). This is statistical data about our users' browsing actions and patterns and does not identify any individual.

Cookies

We use 'cookies' to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time. Cookies also enable us to:

  • estimate our audience size and usage pattern;
  • store information about your preferences, and so allow us to customise our site according to your individual interests;
  • speed up your searches; and
  • recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

When you create a shopping account while ordering online you will be given the option to receive information from UNIQLO by post, e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line.

Registration

You agree that:

  • The Personal Information which you provide when you register as a customer is true, accurate, current and complete in all respects.
  • You will notify us immediately of any changes to the Personal Information by contacting us by e-mail helpme@uniqlo.co.uk.
  • You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
  • You will keep your registration information secure and not disclose it to any third party.

Your right to access Personal Information

You have a right to access the Personal Information that we hold on you. If you would like to see a copy of any information we have related to you, or you believe the information we hold on you is incorrect, please send a written request to the address shown below. If you are requesting a copy of information a £10 fee is payable.

Changes to our Privacy Policy

Our business is constantly changing and to that extent our Privacy Policy and Terms and Conditions will also change. We may, from time to time e-mail reminders of our policies and terms of business, unless you have instructed us not to. You should check our website frequently to view recent changes.
If you choose to visit the Site, your visit and any dispute over privacy is subject to this Privacy Policy and our Terms and Conditions.

How does UNIQLO use the information collected?

We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below).

Information about our customers is an important part of our business, and we do not share your information with any third parties other than for the limited, explicit reasons specified below.

  • We share Personal Information and User Information with our parent company and affiliates. We share it on a limited basis with agents we use from time to time to send postal mail and e-mail, remove repetitive information from customer lists, analyse data, provide marketing assistance and provide customer service.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

  • We use your Personal Information to carry out our obligations arising from any contracts entered into between you and us and for the specific purpose for which it was volunteered. In addition, if you supply us with your postal address online, you may receive periodic mailings from us with information regarding a new collection, new products, new store locations, or upcoming promotional offers or events
    If you do not wish to receive any communications form UNIQLO or otherwise wish to remove your name and Personal Information from our list, please contact us at helpme@uniqlo.co.uk

We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Terms and Conditions; or protect the rights, property, or safety of the Site, our users, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. However, this does not include selling, renting, sharing, or otherwise disclosing personal information for commercial purposes in violation of the commitments set forth in this policy.

In the case that UNIQLO, or substantially all of its assets are acquired by one or more third parties as a result of a merger, sale, consolidation or liquidation, customer information may be one of the transferred assets.

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

Links to third party websites

Certain links within the Site may be to other unrelated third party companies that offer you the option to share your personal information with them. We will not share your Personal Information with those third party companies.

Links provided on the Site to third party websites are provided as a convenience to you and we do not control those sites or their privacy practices, which may differ from ours. We do not endorse or make any representations about any third party sites that may be accessible through this site. We encourage you to review the privacy policy of any company before submitting your personal information.

The data you choose to give to unrelated third parties is covered by their privacy policies. Some third party companies may choose to share their personal data with us; that sharing is governed by that third party's privacy policy.

How secure is your information?

We are committed to offering our customers a safe and secure environment. Our servers utilise SSL (Secure Sockets Layer) encryption technology to help protect your personal information. By using an SSL-compatible browser such as Microsoft Internet Explorer or Mozilla Firefox, you can help ensure that your personal information is processed confidentially.

In the unlikely event that we believe that the security of your Personal Information, in our possession, may have been compromised, we may seek to notify you. If a notification is appropriate or required by law, we would endeavour to do so as promptly as possible, and, to the extent we have your e-mail address, we may notify you by e-mail. By using this Site, you consent to our use of e-mail as a means of such notification.

Questions and enquiries related to this policy should be directed to:

Data Protection
UNIQLO (U.K.) Ltd
3rd Floor
311 Oxford Street
London
W1C 2HP
© UNIQLO (UK) LTD. 2009
Registered in England & Wales - Number 4845064
VAT Number - 820605757
Last Updated - June 2009

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