RETURN AND EXCHANGE


RETURN AND EXCHANGE POLICY

- Original receipt is needed for exchange or return within 30 days from date of purchase.
- Product can be exchanged or returned provided that the product is in new and original condition with price tag and sticker, if any, still attached,
  and the receipt.
- Product can be exchanged or returned within 6 months from date of purchase if there is a manufacturing defect.
- Original item is required.
- Item purchased outside of Singapore is not eligible for exchange or return.
- Products that were sold at marked down prices due to existing defects are not eligible for exchange or return.
- UNIQLO (SINGAPORE) PTE. LTD. reserves the right for the final decision.
- UNIQLO (SINGAPORE) PTE. LTD. reserves the right to alter this policy at any time.


HOW TO RETURN OR EXCHANGE YOUR PURCHASE

FOR ONLINE PURCHASES:

Items purchased online can be returned to the warehouse for a refund or at any Singapore UNIQLO store for an exchange or a refund.

Option 1: Refund via the website
1. Contact our Customer Center to register a return - at 1800-8-864756 or click here.
2. Receive and print out the shipping label (sent by our Customer Center via email).
3. Fill out the return form (included at the bottom of your invoice) and insert it into your return package.
4. Stick the shipping label on your return package.
5. Drop off at any Post Office or POPSTATION nearby. For more information on POPSTATION returns, please refer to the guide here.
Note: Please allow 14 days from our receipt of your return package for refund to be made.

Option 2: Exchange or refund in store
Please bring the original item(s) and your invoice (which is inside your parcel) to any Singapore UNIQLO store and approach the cashier staff to process your exchange/refund.

FOR IN-STORE PURCHASES:

Items purchased in a store can only be exchanged or refunded at any Singapore UNIQLO store. It cannot be sent back to the warehouse for a refund.
Please bring the original item(s) and your receipt (which is inside your parcel) to any Singapore UNIQLO store and approach the cashier staff to process your refund/exchange.


 
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