SHIPPING

What is your shipping policy?

All orders are delivered through our designated carrier and will require a signature upon delivery. We will take 1-2 working days to process the order and deliver it to you right after. At present, our delivery charge is RM20 per order. Do look out for our Free Shipping promotion. Delivery lead times are as follows.

2-3 Working Day to Metro areas in West Malaysia

3-5 Working Day to Rest of West Malaysia

5-7 Working Day to East of Malaysia.

How can I track my order?

Please locate your tracking number from the delivery confirmation email or by logging into your Uniqlo account. Alternatively, you can also go to http://ezyparcels.com/ and enter your tracking number in the tracking widget to see the status of your order delivery. Please allow a few hours after you receive the delivery confirmation email for the ezyparcels.com to reflect the status of the order.

How do I receive my order if I am not home?

All orders are delivered through our designated carrier and will require a signature upon delivery. If you are not at home to receive your items, a notification card will be dropped in your mailbox or at your door for further instruction on how to retrieve your parcel.

I haven’t received my order.

Please locate your tracking number from the delivery confirmation email or by logging into your Uniqlo account. Alternatively, you can also go to http://ezyparcels.com/ and enter your tracking number in the tracking widget to see the status of your order delivery. Please allow a few hours after you receive the delivery confirmation email for the ezyparcels.com to reflect the status of the order.

If there is a delay, it will be indicated on the carrier's website. In the circumstance that you have not seen a status update of your delivery after a week since receiving the delivery confirmation email, please contact our customer care for further assistance.

I received multiple boxes; did I get charged multiple delivery fees?

We know you are excited to receive your order. In the rare circumstance that you receive more than one box for your delivery, please be assured that we will only charge one delivery fee per order regardless of the number of boxes received.

Do you offer international shipping?

We're sorry, we only ship to Malaysia at this time. If you are staying in other countries, please check out the rest of our UNIQLO sites at the bottom of our website.