RETURNS

Return Policy:

You can, within 30 days of receiving an item ordered from UNIQLO online store (www.uniqlo.com/my), return any item(s) that you are not completely happy with.
Once you decide to return any item you must not use it and must take good care of it while it remains in your possession. The item(s) must be returned to us undamaged, unsoiled, unwashed, unaltered or not worn.
All item(s) must be returned in the original selling condition and include the original product packaging, price tags, and labels.
Due to hygienic reason, socks, underwear, innerwear, baby apparel, packaged item, and swimwear are not returnable.
UNIQLO Malaysia reserves the right to deny a refund or exchange if the item(s) does not meet the return policy requirements above.


Return Via Post:

To process your online purchase return, please contact our Customer Center at 1800 80 6758 or email to wecare@ml.uniqlo.com.my
Customer Service Center Operating Hours:
9:00 AM – 6:00PM, Monday to Friday
Closed on Saturday, Sunday and Public Holidays

1. Fill out the Return Form (included at the bottom of your invoice) and call our customer service center to lodge a return.
2. Our customer care representative will arrange the date and time for our couriers to pick up the parcel from you. Be at home at allocated date and time for courier collection.
3. Do remember to include your Return Form in the parcel.
4. Please allow 10 - 14 business days for us to process your return after we received the items.

Refund will be made to your original mode of payment within 14 working days of the returned items being received.
Please take note that RM20.00 return fee is chargeable and will be deducted from the refund amount.


Return at Physical Store:

For return at physical store, we can only accept for exchange. No refund is allowed.
Please be informed that our range and size availability may differ between online and in store. Hence, exchange of item(s) is subject to store availability.

If the price of the exchanged item is lower than the original price, the difference will not be refunded.
You can return your item in person at any of our store locations (click here for store locations). Please ensure you present your online invoice so that we can verify your purchase.
UNIQLO Malaysia reserves the right for final decision and to alter this policy at any time