order status

Can I make changes to my order?

No. Unfortunately, we start to process your order as soon as we receive it, therefore we are unable to cancel or change your order. If you change your mind after placing your order, you may return any items that comply with our Return Policy within 30 days of receipt of your order, and are in saleable condition.

What happens if I notice that my personal details are incorrect after I have placed my order?

If you notice your personal details are incorrect once you have placed your order, please contact our customer service team by visiting our Here to Help U page.

Can I order from www.uniqlo.com/my and pick it up at a UNIQLO store?

Not at this time.

What happens if an item in my order is not available?

If an item you have ordered is unavailable, you will receive an email from our customer service team.

How do I know if my order was received?

When you place an order you will receive an email from us. The order acknowledgement will contain your order number and order details. Please note that this is only to acknowledge that your order has been received and is not a confirmation that your purchase has been made. When your goods have been sent to you, your card will be charged and we will send you a delivery confirmation email, including delivery details and tracking information.

Alternately, you can log into your UNIQLO account and check your Order History in the My Account section.