RETURNS

WHAT IS YOUR CHANGE OF MIND POLICY?

Our Change of Mind Policy is as follow:

If you change your mind about your purchase of products (except opened packaged items, underwear, swimwear and altered apparel) purchased in UNIQLO stores in Australia, we will refund or exchange those products within 30 days, provided they have not been worn or washed and are accompanied by the original receipt, packaging and tags.

WHAT IS THE PROCESS FOR OBTAINING A REFUND FOR MY ONLINE ORDER?

Free In-Store Returns - Refund and exchanges for your online order in accordance with the UNIQLO Change of Mind Policy can be done in your local UNIQLO store. Please ensure you have the tax invoice present when in store as your proof of purchase to obtain a full refund or exchange.

Postal Returns - If you're not close to a UNIQLO store you can also return an online order under our Change of Mind Policy for a refund using Parcel Point's Easy Returns. Simply follow these steps to return your item for a refund: Please note a AU$7.00 return handling fee will be deducted from the refund amount when you use this option.

  • Go to www.parcelpoint.com.au/uniqlo/return and follow the online process to book your return. You can choose to return your parcel at any ParcelPoint store (choose from hundreds of locations).
  • Print the resulting Parcel Point Shipping Label.
  • Fill in the Return Form and include it in your parcel.
  • Securely pack your return in new or original packaging (making sure any old labels are removed or covered).
  • Attach the Parcel Point Shipping Label onto the parcel.
  • Drop off your parcel at your selected and booked ParcelPoint location. And you're done!

Transit Time

Transit back to our warehouse can take 5 – 10 business days and upon arrival we will have your refund processed within 2 business days. Please allow an additional 3-5 business days for the funds to be processed back into your account by your bank.

Postal charges

  • AU$7.00 return handling fee will be deducted from the refund amount when we process your refund. Please note that shipping and handling charges are not refundable under this policy and, upon receipt of returned goods.
  • Return Terms & Conditions
  • UNIQLO.com/au reserves the right to deny a refund under this policy if the merchandise does not meet the change of mind return policy requirements. Our Change of Mind Policy is in addition to, and does not affect, the statutory rights you may have under the Australian Consumer Law or other laws to return or exchange goods that are faulty, have been wrongly described, are different from samples shown to you, or do not do what they are supposed to. If you have any questions, please call customer service at 1-800-864-756 (1-800-UNIQLO), or Contact Us.

CAN I REQUEST AN EXCHANGE FOR MY ONLINE ORDER?

At this stage we are unable able to facilitate exchanges at our online warehouse for any postal returns, however, you may visit your nearest UNIQLO store to arrange a free exchange in-store. If you are not able to visit a UNIQLO store please follow the return procedure above and place a new order for any size changes or alternate items.

I LOST MY RETURN LABEL

Please log into your ParcelPoint account to reprint your Return shipping Label. - https://parcelpoint.com.au/login

WHAT IS THE PROCESS FOR REFUND/EXCHANGE FOR INSTORE PURCHASES?

  • Refund and exchanges for your instore purchase in accordance with the UNIQLO Change of Mind Policy can be done in your local UNIQLO store.
  • Unfortunately we are not currently able to accept products purchased instore via mail for an exchange or refund.
  • Refunds can only be credited to your original method of payment and to the same credit/debit card used for the original purchase.
  • Please always retain your receipt for proof of purchase.
  • In addition, you can always choose between a refund or exchange where goods are faulty, have been wrongly described, are different from samples shown to you, or do not do what they are supposed to.

The above policy does not apply to online purchases. Please refer to our PROCESS FOR OBTAINING A REFUND FOR MY ONLINE ORDER for more details.